Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

I want to cancel my card which never arrived.

slmkmn Member Posts: 3
I've been trying to withdraw to my bank account and it doesnt work. you answered my previous topic like this: "The reason you are all seeing this error is because, when a client orders a card the funds are automatically transferred to the card from the Payoneer balance. If you wish to be able to withdraw the funds from a card, that has not arrived yet, you will need to reach out to our support center and request to have the balance moved from the card back to the Payoneer balance. Please use the link below to contact our support center."

Without waiting for my answer you closed that topic but it doesnt work for me too. There is no title related with my problem in the mail section. I cant reach you with live chat too. I just want to cancel the card that i couldnt get for 1 year. Your support center stole enough from my time. Why cant they just put an option to transfer money from card to account. And why doest it transfer the money to the card which is not received and activated. I want to cancell my card which never arrived. Just cancel the card and make the balance withdrawable again please.




  • slmkmn
    slmkmn Member Posts: 3
    Resolved. Thank you!
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi there. We can see that you made a withdrawal today. Let us know i you need further assistance.

    For immediate assistance it is always recommended to contact Customer Support department - Or you can also contact us via private message.

This discussion has been closed.