Payoneer Cancelled Payment without any reason

bilu71115bilu71115 Member Posts: 2
Hi! I requested payment from my client from Australia, after a week my payment is rejected without any reason. I have this experience previously but I have submitted all my documents even before this payment was initiated I had my documents being submitted. Now it says additional information was required but there is no additional information that Payoneer wants from me. I am tired now please help me.

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @bilu71115 Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account and any rejected payments. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

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