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Strange transactions and result negative balance

herizo Member Posts: 32 ✭✭

Hi all,
I have today discovered new transactions on my account. the transactions was not on pending (pre-auth) and was directly validated . All other transactions was good, i use the account for many years now and never had same issue.

As i debit card , i don't understend why the transactions (7 transactions in one day ) was directly validated without pre-auth and more it caused negative balance on my account.

It is a debit card i'm not supposed to be able to withdraw more than balance event with ATM . right ?

I don't yet find the form to start a dispute as suggested but chat support.

Anyone have idea how this can happen and what can i do to solve it?



  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @herizo Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account and the transactions you stated that caused a negative balance. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter

    Thank you.

This discussion has been closed.