I can't withdraw money to my local bank account

Summer224

Hi

I tried to withdraw money to my local bank account several times but I receive this message "We’re sorry but the application has encountered an error in processing your request. Please try again later."
Can you help?

P.S. my card was expired recently and I ordered a new one but didn't receive it.
Is that related?

Should I order a new one? What will happen to my money?

Many thanks

Summer

GianmarcoPayoneer

@Summer224 Hello,

Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account and how to gain access to the funds. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

If you left an email, please expect a response time of 3 to 5 business days.

https://payoneer.custhelp.com/app/Contact_us

If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter

Thank you.