Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Payment Canceled and the Payer didn't get the refund

abhaysenjaliya
abhaysenjaliya Member Posts: 4
Hello,
Recently my payment got canceled which I was about to receive and it's been 13 days but my client didn't get their money back (refund)

Please let me know what is the error, my payments are being canceled everytime. Also when will my client get the money?

Thanks!

Answers

  • abhaysenjaliya
    abhaysenjaliya Member Posts: 4
    Hello,
    Recently my payment got canceled which I was about to receive and it's been 13 days but my client didn't get their money back (refund)

    Please let me know what is the error, my payments are being canceled everytime. Also when will my client get the money?

    Thanks!
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @abhaysenjaliya Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account and the current status of the refund you are referring about. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter.

    Thank you.

This discussion has been closed.