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Payoneer account still not verified after 8 business days, what is wrong?

MohamedAtefECG
MohamedAtefECG Member Posts: 4 ✭
in Ask The Community
Hello Payoneer community,

I have registered for a Payoneer account on the 2nd of May. On this date I received an email that my account would be verified within 3 business days and they might send me an email for more information. I have waited and after 5 business days I sent an email to support but they only sent an automated message telling me that verification takes from 3 to 5 business days which wasn't helpful.

I have then messaged one of the community admins but they didn't respond yet.

It has been 11 full days (8 of which are business days) and I have neither received an email for more information nor a response from support.

What steps should I do now to verify my account? Do I have to receive a payment first? It doesn't mention this anywhere during registration.

Thank you for reading.

Answers

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @MohamedAtefECG Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with the verification of your account. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

This discussion has been closed.

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