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Can't withdraw balance to bank account

sczeith
sczeith Member Posts: 1 ✭
in Ask The Community
Hi,

I can't withdraw my balance to a bank account. Every time I try to do that, this error message appears:

"We’re sorry but the application has encountered an error in processing your request. Please try again later."

I've cleared my browser cache and cookies, use incognito mode, try another browser and the result is still the same. Please help and respond, thank you


Customer ID 21634188

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi there. The issue is because the funds are in the card. At the moment, the card is expired. We sent a request to move funds to your balance, so you will be able to withdraw.

    If you wish to keep using your card, we advise you to order a new card.

This discussion has been closed.

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