My account is blocked when I tried to change my main phone number

mariskametanoiamariskametanoia Member Posts: 1
Dear Payoneer,
Yesterday, I tried to change my main phone number and I got blocked by Payoneer because maybe I put code from previous email not the newest one.. I can't access chat and I sent email twice to support centre but still no reply. I need to use my account immediately. Please help..

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @mariskametanoia Hello,

    Please reach out directly to our support center via the link below, so they can help you unlock your account, as we do not have the tools to do so via this platform. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter

    Thank you.

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