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Fiverr Payment in pending state for more than 5 days now

I have sent $128 from my fiverr account to my Payoneer account. And the payment was made on 11th May,2020. The transfer was successful then I receive email from Payoneer with title "we need additional information to proceed". I provided my National ID and it is approved today but still my payments (one from 11th May other from 15th May) are in pending state not sure why. As all my information is approved. Can someone please look into it and resolved my issue.
My customer ID : 33543576


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