Want to remove funding source from my payoneer account

in Freelancers
Greetings
i have submitted the application 3 times to remove funding source from my account every time they asked for account id and company name but after a week they said your funding company will do that and on the company website they clearly mention payoneer support will do that i have send the screenshot with my application but still no response and i have tried to contact via phone and tried live chat but that service is not currently available kindly suggest me what should i do please its a request if anyone can help i will be very thankful
Thanks
i have submitted the application 3 times to remove funding source from my account every time they asked for account id and company name but after a week they said your funding company will do that and on the company website they clearly mention payoneer support will do that i have send the screenshot with my application but still no response and i have tried to contact via phone and tried live chat but that service is not currently available kindly suggest me what should i do please its a request if anyone can help i will be very thankful
Thanks
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i have submitted the application 3 times to remove funding source from my account every time they asked for account id and company name but after a week they said your funding company will do that and on the company website they clearly mention payoneer support will do that i have send the screenshot with my application but still no response and i have tried to contact via phone and tried live chat but that service is not currently available kindly suggest me what should i do please its a request if anyone can help i will be very thankful
Thanks
@mohyudin99 Hello,
Please be advised that we no longer handle removing any Fiverr funding sources as this done directly through your partner. This was a new update of ours and therefore, you must reach out to FIverr support center to initiate this process.
We do apologize for the confusion. Thank you and have a nice day.