Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

My prepaid card did not arrive but it is considered as ACTIVE!

oussama7x Member Posts: 1
Hello everyone, I have ordered my first card and it was supposed to arrive in 15th May. However the estimated waiting time have been reached out and I am unable to re-order a new one because the missing/undelivered card is considered as ACTIVE under "payoneer cards" section in account settings.
what should I do at this point!? and I can not reach the support team neither their email; automated emails only.
thank you, and STAY SAFE.


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @oussama7x Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account and the activation of the card. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter

    Thank you.

This discussion has been closed.