My prepaid card did not arrive but it is considered as ACTIVE!

what should I do at this point!? and I can not reach the support team neither their email; automated emails only.
thank you, and STAY SAFE.
Comments
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@oussama7x Hello,
Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account and the activation of the card. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.
We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.
If you left an email, please expect a response time of 3 to 5 business days.
https://payoneer.custhelp.com/app/Contact_us
If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter
Thank you.
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