Pending Transaction

wassiwassi Member Posts: 1
edited May 2020 in Payoneer in Pakistan
My first payment that I'm about to recieve is still on pending 8 days now, I've recieve an email asking me to give more details and I did that, send a utility bill . I wanna know if my account is already approved and verified at the same time. Here's my Customers ID: 37737571

Comments

  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi there. The payment is pending because you need to provide us with a clear copy of a proof of residence for the address you have provided us with. Acceptable forms of proof of residence are government-issued ID with your name and this address, a copy of a recent bank statement, or a copy of a recent utility bill (within the past 3 months) that has your name and this address (examples of utility bills we accept are gas, water, electric, phone, cable bill, etc.); unfortunately we cannot accept mobile phone bills, credit card or visa or stamps in your passport as a proof of residence.

  • sanawal5sanawal5 Member Posts: 11 ✭✭
    hello , Sir i have sent payment from payoneer to my bank accounts on 12th may , and today 20th may payment is still pending please help me to get payment into my bank ASAP ...
    my customer id is 23063161
  • sanawal5sanawal5 Member Posts: 11 ✭✭
    hello , Sir i have sent payment from payoneer to my bank accounts on 12th may , and today 20th may payment is still pending please help me to get payment into my bank ASAP ...
    my customer id is 23063161
  • sanawal5sanawal5 Member Posts: 11 ✭✭
    hi laurapayoneer ,
    hello , Sir i have sent payment from payoneer to my bank accounts on 12th may , and today 20th may payment is still pending .. its have been more than a week ...
    please help me to get payment into my bank ASAP ...
    my customer id is 23063161
  • sanawal5sanawal5 Member Posts: 11 ✭✭
    hi laurapayoneer ,
    hello , Sir i have sent payment from payoneer to my bank accounts on 12th may , and today 20th may payment is still pending .. its have been more than a week ...
    please help me to get payment into my bank ASAP ...
    my customer id is 23063161
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @sanawal5 Hello,

    Please reach out directly to our support center via the link below:
    https://payoneer.custhelp.com/app/Contact_us

    They will help you explain why there are delays in your payment.

    Thank you.

This discussion has been closed.