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My money is on hold by Payoneer deliberately

xavierian Member Posts: 4
edited May 2020 in Ask The Community
My money arrived on 14th May and Payoneer has kept it on hold since then it has been 6 days and more than 3 business days but the payment has not been released with Transaction ID: 194367697. I tried contacting the customer care and they keep saying that it will be done by 24 hours as per New York time but still no clue on the amount. The customer care rep. is also rude and doesn't give any more clarity than that. Such a pathetic service by Payoneer I will never use it once this payment is released and will also discourage others who I had referred. Pathetic you should be dragged to the court.


  • xavierian
    xavierian Member Posts: 4
    edited May 2020
    FIrst of all you ask personal client information and secondly I submitted the details and still you haven't cleared the payment. I call around 10:30 AM but your IVR says to call in the business hours from 9 AM to 12 AM .. but I am already calling at 10:30 AM which falls under the business hours. Pathetic service by you. No matter why you can never compete with PayPal
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi there.

    First, we want to make clear that we do not gain anything from you not receiving your funds, nor do we collect any types of interest on your hard-earned funds.

    Due to regulations, all payments are subject to review. Our clients may be required to submit any requested information for the verification of the payment. We have to make sure our platform is safe for everyone to use. When payments go into the review, we strongly advise clients to give our customer care center a call in order to avoid any delay processing your payments.

    We are truly willing to help our customers succeed and it is not our intention to disrupt your business, however, we have an obligation to operate in accordance with our AML and regulatory requirements.

    We are sorry for the inconvenience it may have caused. If there are any other issues that need to be addressed, please do not hesitate to contact us via our social media channels, email, chat, or phone assistance.

This discussion has been closed.