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Haven't used account in a while, Old card expired in 2018 no option for a new one

cmoarz
cmoarz Member Posts: 2 ✭
in Ask The Community
So I need to start using a USD account again, But my old card expired in 2018 and i do not have an option anywhere to request a new one. I sent in a ticket and all i got back was an automated response to the Q&A page that did not help me in my situation at all. I haven't used my payoneer account in years

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @cmoarz Hello,

    We see there is an old funding source linked to this account. Are you going to be receiving payments from them still or no?

  • cmoarz
    cmoarz Member Posts: 2 ✭
    edited June 2020
    Hi, sorry! I got distracted with some other matters and completely spaced on this. Most likely any funding source on the account is old and will no longer be used.

    Edit: Just double checked, yeah that's very old, No longer accepting payments. its safe for the current account to be closed if that's what needs to be done to receive a new card :)
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭
    edited June 2020

    Hi there. Please contact our Support Center for assistance to order a new card

This discussion has been closed.

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