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submitted vs approved ?

HamzaMalik Member Posts: 6
Dear Payoneer communty , I'm very glad with the payoneer Community team to clear my query instantly . I have one question Plz help me understand that what does the status " submitted " mean , .... The thing is when I go to the verification centre on payoneer website I get the following status :

Passport submitted on : 19 May 2020 (Approved)

Business Profile submitted on : 15 May 2020 (Submitted)

Global payment service Questionnaire submitted on : 6 May 2020 (Submitted)

I discussed this matter with my friends and some of my friends who have little knowledge of payoneer were saying me that maybe Hamza , there is problem in your account etc etc. So I want to ask the authentic source such as payoneer Community that why my Business Profile and Global payment service Questionnaire is not showing status of (Approved) as well ? Plz guide me in this regards, also my payments that I earned from overseas through freelancing are on (Being processed) status from the 17-may-20 and now its 21-may-20 . I am a first time user of Payoneer Global Payment service so that's why I am very worried about my revenues from my clients . I hope you understand my situation , because these money are the reward of my hard work and I earned it through sleepless nights but sad is that I have not received them in my account yet . And I am in very much need of my money urgently because I am facing a lot of problem in this time of Pandemic of Covid-19 and my only source of income these days is freelancing and I have not received the payment yet . Thank you :neutral:


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @HamzaMalik Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account and its pending payments. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter.

    Thank you.

This discussion has been closed.