ACCOUNT APPROVAL PENDING SINCE MAY 15th 2020

nosa4pacnosa4pac Member Posts: 1
I registered since May 15 2020. My account is yet to be approved.
I need to complete the verification step of holding my passport next to my face.

This is greyed out, Could you please help with this.

Thank you.

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @nosa4pac Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter.

    Thank you.

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