Linking my new account with an old one

lelvinlelvin Member Posts: 1
Unsuccessfully, I have been requesting for a new card for over two months now but none has been delivered.

A customer care agent advised me to open a new non-card account and link with the old which I have done.

To complete the process, I have been directed to chat the support group from my new account but I can't seem to find the chat option.

Customer id of old account is 21722129
New account id is 37943667

Answers

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @lelvin Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account and how to merge both accounts. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter.

    Thank you.

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