Payment under review

summer90
summer90 Member Posts: 3 ✭
in Ask The Community
Hello, why is my payment pending yet I was made to believe that it would only take two hours? I need this money ASAP. There seems to be a problem because so many guys are complaining about this "payment pending problem." I expected you to be on top of the curve and offer reliability and convenience than Paypal but from the look of things, service delivery here is more like or even worse that of paypal.

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @summer90. We need more information to approve your payment, please send us here: https://payoneer.custhelp.com/app/ask/l_id/1 your complete home address [with house number, street name, a neighborhood name or landmark city, country and zip code] using this format:

    Address (40 character limit) Line 1:
    Address (40 character limit) Line 2:
    City /State:
    Country:
    Postal Code:

    We also need a better picture from your document, front and backside.

    Once you submit the information, send the reference number to follow up.

  • summer90
    summer90 Member Posts: 3 ✭
    Thank you Laura
  • Dimak92
    Dimak92 Member Posts: 2 ✭
    @LauraPayoneer Can you please let me know what the probelm with my transaction is...it's still pending for 5 days!
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Dimak92 Hello,

    Your payment is pending verification. We see that you submitted requested information recently. Kindly wait for our department to review the information that was sent. Once there is an update you will be notified via email.

    Thank you.

This discussion has been closed.

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