$1300 lost

Pene1Pene1 Member Posts: 1
I am taken aback on how my money was not recovered three hours after unauthorised payments were made from payoneer account. My two months of hard work on Fiverr lost to a scammer at the click of a Button. Payoneer, after almost a month of raising my hopes, just gave me a shocker. Mehn! This is so painful. How can somebody gain access to my account from an unusual device and I wasn't notified! It was only after this had happened that I knew payoneer had a two-factor verification because my account was opened 3 years ago.

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,711 ✭✭✭✭✭✭✭

    @Pene1 Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account and the unauthorized payments. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter.

    Thank you.

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