I can't log in to my account with correct ID and password

YinYin Member Posts: 1
Hi, I've been trying to log in to my account for about a week, without success. After entering my email and password (correct), a second verification step appears: sending the code received to the phone. But I DO NOT RECEIVE ANY CODE ON THE PHONE and a message appears telling me that NO messages are sent to my country phone code (Romania). The conclusion is although I fill the correct password, I CAN'T LOG IN AND I DO NOT HAVE ACCESS TO MY ACCOUNT! I have already sent several notifications to Payoneer, but without any answer ! Please do something to be able to access my account !!! Thanks!

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,711 ✭✭✭✭✭✭✭

    @Yin Hello,

    Please provide us with with the reference number of the email you sent out. This will help us follow up on your case.

    Thank you.

  • bonelessbolinaobonelessbolinao Member Posts: 2
    Same problem. I just finished setting a new account and by the time I had to log in, I can't. My account's been blocked multiple time and I tried again after 30 mins, clicking 'forgot password' but then the recovery phone number provided was wrong as the last digits were shown. It seemed like a number that's not in my country since it only has 10 digits (we have 11 here). Also, when I clicked 'reset by mail', I didn't receive any on my registred payoneer email. What could be the problem? Please help.
    Reference number: [200605-001482]
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,711 ✭✭✭✭✭✭✭

    @bonelessbolinao Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter.

    Thank you.

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