Name Mismatch Issue

sanjay2020sanjay2020 Member Posts: 1
edited May 27 in Ask The Community
Hello Payoneer Community!
I Am Sanjay and I Don't Have Any Legal Last Name. Unknowingly I Made Payoneer Account With My Surname Which Is Not In Legal Records. I Applied For Payoneer Account On 02-May-2020. Then I Also provided Them With "Name Mismatch Explanation" along with Bank Documents.
Since Then I Have Been Asked Twice For Same Documents and Explanation and Account Is Still Unapproved. My Email, Chats and Calls remain Unanswered.

Customer ID: 37573994
Recent Ref: No: 200525-007425
Can Anyone Please Help?

Answers

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,711 ✭✭✭✭✭✭✭

    @sanjay2020 Hello,

    We see that you submitted requested documents. We ask you to kindly wait for an update from our department via email.

    Thank you and have a nice day.

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