Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Balance Blocked

cmrohid
cmrohid Member Posts: 2 ✭
in Meet and Greet
Hello!

Today I have logged into payoneer home page and it is showing my balance is blocked, also a payment from fiverr is listed as pending.

Recently I was asked to submit my Smart ID card, where I have provided my national ID card.

I am unable to get the smart ID card now because of the lockdown due to corona and getting a passport will take at least a month.

Any solution regarding the blocked balance and the pending payment from fiverr? Also any other way to confirm my identity?

Thanks in advance.

Comments

  • cmrohid
    cmrohid Member Posts: 2 ✭
    Hello!

    Today I have logged into payoneer home page and it is showing my balance is blocked, also a payment from fiverr is listed as pending.

    Recently I was asked to submit my Smart ID card, where I have provided my national ID card.

    I am unable to get the smart ID card now because of the lockdown due to corona and getting a passport will take at least a month.

    Any solution regarding the blocked balance and the pending payment from fiverr? Also any other way to confirm my identity?

    Thanks in advance.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @cmrohid Hello,

    Please be advised that there is an ongoing review of your account by our department. As soon as there is an update you will be notified via email.

    Thank you.

This discussion has been closed.

Categories