Any way to contact customer support?

helenakhelenak Member Posts: 1
edited June 1 in Read Before Posting
Hello. I want to make changes to my account, but I can not reach the customer support and send the necessary info to them. What I do is send the inquiry via the "Contact us" form, get an automatic reply to my email, reply to it, and then get a message "Please be advised that your recent reply has not been received. It appears that your message was sent from an email address that is not associated with your Payoneer account." even though I replied from the original email! Why is my email not recognized, even though I respond to email sent by Payoneer? Is there any way to contact a support representative who could help me?

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,711 ✭✭✭✭✭✭✭

    @helenak Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter.

    Thank you.

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