The worst, unresponsive service ever

armelshamiarmelshami Member Posts: 1
I am in need of a payment merchant for my training business. some stupid suggested me to try Payoneer. Well, I thought ok, let's try before make it official payment system for my business (Thank God I did try). Initiated a payment from my account to a test account and proceeded 50$ of payment.
- In a moment, 50$ + Tax was deducted from my card (it's okay, it was supposed to)
- It said its gonna take 5-7 business days to process the payment. (kinda ok when you are dealing with training fee of 2500$)
- After freaking 7 days, it said payment declined, cant process the payment.
- And now, there is no clue where is my 50$ is.... (The Problem)
- Sent email to [email protected] and after a week, there is no even a reply! (The Bigger Problem)

I thank God that I faced this situation with myself on testing, not with an actual client.

Now What to do?

- I own a well-performing training business in Dubai. and really don't care about freakin 50$. What I care about are unresponsive support and thug policies.
- Forget that this ever happened (i have been mugged many times with far much amount of money and belongings)
- Make sure from my circle of people, nobody every joins Payoneer! (Ever)

Pleased to do Business with your Shitty Organization!

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,711 ✭✭✭✭✭✭✭

    @armelshami Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance if your case is an emergency.

    If you left an email, please expect a response time of 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter.

    Thank you.

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