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payment not received yet in my bank account :(

Hello everyone I have recently faced this problem for the first time that my bank transfer transaction show in my payoneer as completed and I havent received money in my bank. I asked the bank and they said they dont have any record of such transaction. The amount is 17836 Pakistani rupee and its a huge amount for me. Payoneer help center in useless. they never help you and they just send automated replies that sucks me a lot. I feel helpless because I cant find a solution . when will i receive my amount ? is there anybody who have faced such issue? I am from Pakistan and am very upset these days.
my Transaction ID was 197232332 and date is 29 may 2020.kindly help me


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