Can my card be reactivated?

Hamzabest21Hamzabest21 Member Posts: 1
Hey Payoneer

Hamza Mouadden
Customer ID: 31114596

I have received this message so far I don't know the reason for it being disabled

"Important message about your card status
USD XXXX-9129
30 September 2019
This is to inform you that due to inactivity, and for the security of your account, your card ending in xxxx-9129 has been deactivated.

This security measure helps prevent fraudulent usage of your card.

To reactivate your card and resume activity, please select the card ending in xxxx-9129 at the top of the page and press on the link provided below it. No fees are involved in reactivating the card.
Our customer support staff is available to you as always."

Please reactivate my account because I want to use it in my business now.

I' am Search for the link mentioned in the message to activate the card, but I did not find it. Please activate my account as soon as possible.

Thank you team Payoneer

Answers

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,711 ✭✭✭✭✭✭✭

    @Hamzabest21 Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account and any reactivation request. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    https://payoneer.custhelp.com/app/Contact_us

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter.

    Thank you.

This discussion has been closed.