Re : Multiple problems - CS no help at all

MystifiedMystified Member Posts: 3
After submitting 2 tickets via your CS system and not getting any help, I posted here as a last resort.

https://community.payoneer.com/en/discussion/67298/multiple-problems-cs-no-help-at-all#latest

I very clearly said I don't have an account yet.

You only offer phone or live chat support to account holders. You have to log in to access those.

Your response was to suggest that I submit a ticket - which I've already done twice - or contact CS via phone or live chat - which I can't do. Cos I don't have an account.

I'm ignoring your bizarre suggestion that I take this to Twitter or Facebook. I don't use them.

Then you closed the discussion making it impossible for me to reply to that.

I didn't post any private details about my case.

I did post the ticket numbers. Seeing payoneer staff here responding to CS complaints I figured you could pass those ticket numbers along to someone appropriate to follow up. You have my email address from the 2 tickets I submitted.

Comments

  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 689 ✭✭✭✭✭✭✭

    Hi @Mystified. We are sorry to hear that you are having issues with your account. Please contact us via private message, so we can further assist with your case.

  • MystifiedMystified Member Posts: 3
    Thanks for responding Laura. I'll send you a PM.
This discussion has been closed.