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I don't understand a 7.5% fee

Enric Member Posts: 2
I work for an online company called Appen. They sent me my first payment through Payoneer. It was USD 40, yet I only received 37. Automatically Payoneer charged me a three dollars fee, that's a 7.5%! I did not withdraw or convert anything. So why such a high fee? I've been searching information about fees and oh boy. There are a lot, yet I can't find any that reaches this 7.5%. Is it normal? What is this fee for? Could it be a mistake?


  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭
    edited June 2020

    Hi @Enric. The loading fee for Appen payments sent to your Payoneer balance is 3 USD, regardless of the amount of the payment. To view a full list of the fees associated with your account, please log in to your account and click the "Pricing & Fees" tab, located under the "Help" menu. There you will find a detailed list of all the fees relating to your Payoneer Account.

  • Enric
    Enric Member Posts: 2
    This is terrible. Appen payments are tiny, three dollars is a massive fee for us.