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Account Approval

1458 Member Posts: 2
I had applied for account approval before 24 May 2020. I received the message that my application is approved. But, when I transferred my funds, they are still pending.
When I contacted with Payoneer, they asked me to give more documents. Moreover, they asked justification regarding the mismatch of my name with the ID card. I submitted the CNIC and one legal document as proof and applied for a change of name as well. Because there was a real mistake in my name. I had only two documents to submit. because my all documents are in university and I can't bring them in a lockdown situation. I requested them to consider my documents and approve my account.
It has been two days more since I applied and have not received a response.
I don't know how much would it cause. I hope this would be solved this year. Every single reply from them needs a wait of 2 to 3 days. I am surprised by the service. Can anybody resolve my issue or it would take months to approve a single account?
I am sorry if I am behaving a bit rude, but I can't wait for more.


  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @1458. We can see that our approval department sent you an email today requesting some information in order to proceed with the payment. Please check your email box and reply with the relevant information. If you need further assistance, please contact us via private message,

  • chzohaib
    chzohaib Member Posts: 1
    I submitted my account registration application on 2nd June. Today it has been more than 8 days and my account is not yet approved. I have provided all the necessary verification documents including my national ID and Additional verification document of ID held. But I have still not received any email of account approval or any other-regarding email. I have some pending payments , please review and approve my application as soon as possible and update me respectively.

    My Customer ID is 38158857.

    Muhammad Zohaib
  • chzohaib
    chzohaib Member Posts: 1
    edited June 2020
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @chzohaib Hello,

    We have submitted a request over to our approvals department so they can manually review your documents. Kindly wait for an update via email once there is one.

    Thank you and have a nice day.

This discussion has been closed.