Withdraw delay

mellomello Member Posts: 8
Its been close to two weeks and I haven't received any funds in my local bank account is there an issue at the moment?

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,969 ✭✭✭✭✭✭✭

    @mello We are sorry to hear that the payment is yet to reach the destination bank account.

    Below you will find instructions on how to download a Transfer Confirmation from your My Account. Your bank may be able to use the Transfer Confirmation to locate the delayed payment.

    Please follow these instructions:
    Log in to your Payoneer account
    Click on the "Activity" tab to view our recent payments
    Locate the relevant payment and click the "paper" icon
    Click "Download Statement"
    Review the Transfer Confirmation and verify that your bank details are correct
    Print the Transfer Confirmation statement and bring it to your bank

    If you find that your bank details are incorrect or the Transfer Confirmation does not resolve the issue at your bank, please let our support center know for further clarfication:

    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

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