Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Why my balance is showing $0.00?

I have received payments from Fiverr to my Payoneer account and got the email notification from Payoneer too. I need to withdraw the amount through my bank account. But my Payoneer balance is showing $0.00! Plesae help me sort out the problem. In addition, I had 4 funding sources to my Payoneer but now can't see any of them.


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @DewanPrince Hello,

    You have been requested by our department to submit some information in order to process the pending payment. Please log into your account ---> settings ---> verification center ----> and submit any requested documents asked of you. Once you do, you will need to kindly wait for our department to get a chance to review the information that was sent. You will be notified via email once their review is done.

    Have a nice day.

This discussion has been closed.