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My payment request cancelled after keeping it in pending status for week?

sabahat25 Member Posts: 7
my payment request 198456914 got canceled after keeping it on pending status for a week. Only saying because we required additional information not provided in time. which information you required there is no open request for verification or anything else. please explain what additional information is required to successfully process my payment request and transfer my payment ....?

Looking for urgent support......!!!!


  • uetian3686
    uetian3686 Member Posts: 2
    Hi sabahat, I also withdraw money to my bank account and it is showing pending status for four days, after how many days your payment was canceled?
  • sabahat25
    sabahat25 Member Posts: 7
    after 5 business days..
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @sabahat25. Checking your account, we can see that there are open requirements. You can check it on the "Verification Center" tab. Regarding the payment, it was not approved and sent back to the sender.

  • sabahat25
    sabahat25 Member Posts: 7
    Hi @LauraPayoneer, I had submitted all the required documents. Now received an answer from Payoneer that Proof of name change document is not approved. All other required verification documents are approved. Check my account again and confirmed to me is it verified now and I can receive payments in the Payoneer account because there is no other open requirement.

    Thank you
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @sabahat25 Hello,

    Your request was forwarded again to our approvals team. Please wait for them to review the information sent. Once there is an update you will be notified via email.

    Thank you.

This discussion has been closed.