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BALANCE BLOCKED

kavini231
kavini231 Member Posts: 2 ✭
in Ask The Community
I logged in to my Payoneer account after 2 years and under Balances, my USD balance shows balance blocked and WITHDRAW is greyed out. I have not violated any payoneer rules and i want to know if i can still use my payoneer account to receive money. I need this resolved urgently.

Answers

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @kavini231. Your account relies on the card, it is a card account. At the moment, the card is expired. If you want to keep using the services, you need to order a new card.
    We recommend you to please contact our Customer Support department via the link or sending a private message via Facebook/Twitter. They will be able to assist you further with your case.

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