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why I can't use my old account to receive payments ?

Elwkeel Member Posts: 1
I have created my account 5-6 years ago and ordered a Payoneer card
unfortunately, it was never delivered and I didn't use Payoneer since then
now that I need to use it and connect to my bank account, I can neither add bank account nor delete the old card
also, I had my employer trying to send payment to my account but it failed
would be great if someone can help