Wirecard issues and Payoneer

13567

Comments

  • u268
    u268 Member Posts: 1
    Seems like Payoneer is working on resolution. At least now I can see things are getting better.
    - yesterday I was not able even to login to my account
    - today I was able to login at least :smile:
    - today I was not able to withdraw money to my local bank card
    - after some hours passed ... right now I was able to complete withdrawal request to my local bank card
    - waiting to see when funds will be available on local bank card

    Hope things will get resolved soon.
  • nisangha
    nisangha Member Posts: 7
    Let's keep calm and wait a bit..it will all unfold..
  • bnikolay
    bnikolay Member Posts: 3
    > @u268 said:

    > - waiting to see when funds will be available on local bank card

    Good luck and keep posted. Are you withdrawing from the 'Wirecard' balance or the Virtual Payoneer one?
  • truelilo
    truelilo Member Posts: 1
    Hello everyone, does someone tell me, Wirecard AG is freezed but that is EUR currency, so I have money on my USD Prepaid Card, so does I can to withdraw my money from USD balance or all cards are freezed. Thank you
  • truelilo
    truelilo Member Posts: 1
    @rickypursley but does we can to use USD balance for withdrawal or not?
  • Khalidalam2578116
    Khalidalam2578116 Member Posts: 1
    > @Leonid_Payoneer said:
    > Hi,
    >
    > In regards to recent news reports about Wirecard, we can confirm that the funds stored on your Payoneer Prepaid MasterCard® Card are safe and secure. Your Payoneer Prepaid MasterCard® Card is an e-money product issued by Wirecard Card Solutions Limited, regulated in the United Kingdom by the FCA (Financial Conduct Authority), reference (900051). As an authorized e-money issuer, Wirecard Card Solutions Limited complies with the requirements of UK Electronic Money Regulations 2011, which are designed to ensure the safety of the funds stored on your card. Even in the unlikely event of insolvency of Wirecard Card Solutions Limited, the funds held on your card would remain secure as they are held in safeguarded accounts at regulated credit institutions in the EEA and designated as customer funds.

    You are saying funds are safe then why my all cards got stucked in ATM .i can not witjdraw balnce to my bank account.
  • jjnetworks3
    jjnetworks3 Member Posts: 6
    > @Leonid_Payoneer

    And who only have 45 USD in balance? How withdraw?

    Ok, is only a bit of money, but in my country this represent one week of food, also i have dedicated server to pay, and now have no card to do that.
    I don't want ask my clients to send me payments here just to complete 50 USD to make a withdraw.
    After all these problems i can't keep trust on payoneer.
  • Lovrata
    Lovrata Member Posts: 6
    you can't $45 withdraw if the limit is $50
  • Trustlator
    Trustlator Member Posts: 11 ✭✭
    Oh yeah? Well Mr. Scott Galit, CEO of Payoneer, when shit is hitting your ex-fans from San Francisco to Tokyo in loads bigger than their frozen funds, your once-a-day meaningless updates can't hide the stench, let alone provide the necessary assurances.

    Payoneer is dead and it died through silence and in silence. R.I.P(oop).
  • RHirose2020
    RHirose2020 Member Posts: 3
    My money is in dollars (USA) and has already been totally blocked today.
  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭
    edited June 2020

    @Leonid_Payoneer said:
    Dear Customers,

    We do understand how frustrating this situation can be.
    Our customers are our number 1 priority and we are doing everything possible to continue providing our services and most importantly, access to our customers' funds.

    I would like to emphasize on few things that were already mentioned in this thread:

    1. A temporary freeze imposed by FCA on the prepaid card issued by Wirecard Card Solutions Limited was to ensure the protection of all cardholders' funds. And we expect this freeze to be lifted within a few days.
    2. The company that filed for insolvency is Wirecard AG, not the Wirecard Card Solutions Limited which is an independent subsidiary, regulated in the UK.
    3. Every department in Payoneer is working over the clock to ensure that in this situation you will have access to your funds including accepting new payments and making a withdrawal to your Bank Account.

    I would like to thank you again for your understanding and patience.

    Until a full restoration of our funds is possible. We'll remain skeptic to these promises. Moreover, we still demand an explanation as to why no warnings were issued?
    How's it possible that a subsidiary of a bankrupt company will remain functional in the future?

  • jjnetworks3
    jjnetworks3 Member Posts: 6
    > @Lovrata said:
    > you can't $45 withdraw if the limit is $50

    On ATM yes, i can, but the card is blocked
  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭
    I hope Payoneer solves this fast. There are a lot of people with a lot of problems due the Covid19. People that needs the money in their card... Payoneer you are responsible of all of this. Is not our problem if the cards are issue by Wirecard. My contract is with Payoneer not with Wirecard. Solve this soon!!! You will have a BIG problem if the money remains more than 1, 2 or 3 days freeze. Always the same, Payoneer and other customers of the same type have no shame...
  • Lovrata
    Lovrata Member Posts: 6
    > @jjnetworks3 said:
    > > @Lovrata said:
    > > you can't $45 withdraw if the limit is $50
    >
    > On ATM yes, i can, but the card is blocked

    sorry, I was talking about withdrawing on the bank account.
  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭
    edited June 2020
    > @Leonid_Payoneer said:
    > Dear Customers,
    >
    > We do understand how frustrating this situation can be.
    > Our customers are our number 1 priority and we are doing everything possible to continue providing our services and most importantly, access to our customers' funds.
    >
    > I would like to emphasize on few things that were already mentioned in this thread:
    >
    > * A temporary freeze imposed by FCA on the prepaid card issued by Wirecard Card Solutions Limited was to ensure the protection of all cardholders' funds. And we expect this freeze to be lifted within a few days.
    > * The company that filed for insolvency is Wirecard AG, not the Wirecard Card Solutions Limited which is an independent subsidiary, regulated in the UK.
    > * Every department in Payoneer is working over the clock to ensure that in this situation you will have access to your funds including accepting new payments and making a withdrawal to your Bank Account.
    >
    > I would like to thank you again for your understanding and patience.

    Words and more words... People due this situation is burnt. Why Payoneer didn't send and advise about this some days ago? Why Payoneer didn't take an action in order to have the funds available? Really the customers are the 1 priority? Really? Let me laugh...
    I hope this situation is solved in the next 1- 2 days or you will have a very big problem...(when I say "you" I refer Payoneer).
  • Trustlator
    Trustlator Member Posts: 11 ✭✭
    You know it's total BS when they say it's to protect customers' funds. How is freezing our funds protecting our funds? Are you telling me that if our credit cards are NOT blocked the bankrupt crooks can somehow use the funds associated with them? That's TOTAL BS. The funds and the cards are not the same thing. It's the funds that are frozen not just the cards. And this can only mean that shit is even thicker and smellier.

    The big players, whether crooks or purported legislators, serve the same interests: their own. They don't give a F*CK about some Bangladeshi schmuck working through the night on hundreds of shitty repetitive AI tasks for a measly couple of dollars, from which 10% fees is deducted by a f*cking CEO who's rigging the books while sipping colorful cold cocktails on his small-phallus-compensating 80-feet long yacht in the Riviera surrounded by hot babes.
  • Meiji
    Meiji Member Posts: 22 ✭✭
    edited June 2020
    Folks, we are all in this together.

    We all might want to consider a few things while posting our opinions.

    First and most important of all, if anyone can save us or give some sort of stress relief, that's Payoneer and Payoneer only.

    I don't think shouting at their face will help the situation.

    Let's admit it, most of us do not have any other way to receive and make payments. That's why we are using Payoneer. However, those who have alternative ways, are the lucky ones.

    Do I think Payoneer is at fault here? Absolutely.

    Among all the companies using Wirecard issued Mastercard, some companies warned their users early so that they can withdraw funds before FCA froze them.

    Not all companies warned their users early. Payoneer chose not to do that. Why? That's a mystery. Were they trying to somehow squeeze some benefits out of their users' misery? Who knows! They are a for-profit company after all.

    Now the main issue is, FCA in the UK froze Wire Card Solutions Limited's transactions. Wire Card Solutions Limited is a subsidiary of Wire Card AG. But Wire Card Solutions Limited is an independent UK based company while Wire Card AG is a German Company. They are not the same companies.


    The 2Bn mishap happened in the German company, in Germany and completely unrelated to the UK company. These two companies are separate entities. The UK based company issued our Payoneer cards. The FCA acted hastily by misusing its governing power and seemingly without any valid reason and froze the funds of Wire Card Solutions Limited.

    In Germany, the Wire Card Bank AG, a subsidiary of Wire Card AG is still operational, and the German government did not freeze their money. They simply prohibited any transaction between Wire Card Bank AG and Wire Card AG.

    If the FCA in the UK acted on good faith, they could have simply done the same. They chose not to do that. The German govt or anybody else didn't request to take any action. The UK based Wire Card Solutions Limited made a profit last year and had no issue with their funds, yet the FCA froze them.

    It is the FCA who is the culprit here. They are an outdated money mongering monster. Their motives are not clear, whose interest they are protecting, but it is clearly not the end users.

    Because the FCA seems to not like prepaid cards much and just used this opportunity. They did the same in February 2020, in the name of protecting users' funds, and went completely silent about the issue ever since. This is June 2020. No users received those funds yet.

    Let's just hope that Payoneer can come up with an alternative solution to receive and make payments, which will help most of the affected users, and then work on to release the frozen funds.
  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭
    edited June 2020

    @Meiji

    Because the FCA seems to not like prepaid cards much and just used this opportunity. They did the same in February 2020, in the name of protecting users' funds, and went completely silent about the issue ever since. This is June 2020. No users received those funds yet.

    It can't be so simple right? A foreign gov denying people their funds. If so that's quite upsetting, and highly contrasts with Payoneer's claim that funds will be unfrozen in a matter of days.

    A temporary freeze imposed by FCA on the prepaid card issued by Wirecard Card Solutions Limited was to ensure the protection of all cardholders' funds. And we expect this freeze to be lifted within a few days.

    If that indeed happens to be the case, there must be someone we can sue.

  • jjnetworks3
    jjnetworks3 Member Posts: 6
    > @Meiji said:
    > Let's just hope that Payoneer can come up with an alternative solution to receive and make payments, which will help most of the affected users, and then work on to release the frozen funds.
    >

    Me for example will avoid receive next payments on payoneer, when the frozen funds was unsolved.
  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭
    edited June 2020
    Payoneer changed the message when you try to perform a withdrawal to a local bank account. Until now the message was that they had some problems and said try again some hours later. This after perform the action and receive an SMS code. Now this is the inmediate and direct message when you try to perform a withdrawal:

    "Due to recent events related to Wirecard, you cannot currently withdraw any funds from the selected balance. We apologize for the inconvenience. Note that all future incoming payments will be loaded onto your balance instead of your card and will be available for withdrawal. FAQ"

    As says @Leonid_Payoneer , change this message is the "working over the clock". Guys this is insupportable, Payoneer technically are stealing our money!!!

    "Every department in Payoneer is working over the clock to ensure that in this situation you will have access to your funds including accepting new payments and making a withdrawal to your Bank Account." You have no shame!!!!

    You are a thieves !!!
  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭
    edited June 2020
    > @jjnetworks3 said:
    > > @Meiji said:
    > > Let's just hope that Payoneer can come up with an alternative solution to receive and make payments, which will help most of the affected users, and then work on to release the frozen funds.
    > >
    >
    > Me for example will avoid receive next payments on payoneer, when the frozen funds was unsolved.

    Me too!!! I think that all of you that have the possibility to do this in the next days do it. Of course if you can't, you only can be with Payoneer but if you have this possibility do it. I think the only way that Payoneer will understand how big is the problem is loosing customers and drive Payoneer to the bankruptcy
  • Gennady123
    Gennady123 Member Posts: 9 ✭✭
    > @moisespujadas said:
    > Now this is the inmediate and direct message when you try to perform a withdrawal:
    >
    > "Due to recent events related to Wirecard, you cannot currently withdraw any funds from the selected balance. We apologize for the inconvenience. Note that all future incoming payments will be loaded onto your balance instead of your card and will be available for withdrawal. FAQ"
    >
    > You are a thieves !!!

    That message depends on how much you are trying to withdraw and how much funds are available on virtual balance. In your case, all your funds was on prepaid card and therefore you see that text. People who's total amount was higher than card limit (commonly 10k) see how much they can withdraw
  • MianGhazanfar
    MianGhazanfar Member Posts: 2
    Yesterday i tried to make purchase online via payoneer but it showed error.It's really frustrating for all of us.What if payoneer issues new cards whereas i live in a area where it is very difficult to receive the card.So i hope payoneer will resolve the issue soon
  • MianGhazanfar
    MianGhazanfar Member Posts: 2
    > @Lovrata said:
    > One more thing this email that you have send me now Payoneer doesn't mean a thing NOW!!! I can't withdraw my money.
    >
    > MY MONEY! Not yours not from Santa or Dick or Harry!
    >
    > It is my hard-earned working money that you are not giving me to withdraw.
    >

    Do you know how much loss it is for the payoneers as well ? We have only thousand dollars wheres payoneers is loosing in millions.So please keep patience and cooperate with the payoneer
  • irobledo81
    irobledo81 Member Posts: 1
    I want to withdraw my funds within this month. Unluckily, my account was frozen. I was already charged 3 USD for this month. When can I withdraw my funds then? And will I still be charged of a monthly fee?
  • purplewombat
    purplewombat Member Posts: 4
    I was able to withdraw just now - I received a message when I entered the amount that I couldn't withdraw the total I'd selected but they gave me an amount I could withdraw and that went through without a hitch, so I guess I'll see on Tuesday or so if the withdrawal was a success.

    If you're still having trouble withdrawing and are not getting the message with the suggested amount, try this:

    Subtract the amount available on your card from the amount that is 'available to withdraw' and round down to the nearest full dollar. Try withdrawing that amount if it's larger than 50 USD.
  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭
    edited June 2020

    @webworkman said:
    What future payments?? Man this could easily be end of Payoneer too. Who with common sense would continue working with them if we lose our money?

    Ha ha ha ! WE ALL worked with them after the same situation in 2017-2018 with their previous "reliable" partner FirstChoice bank.
    they scammed their users and forgot about them. Did you know about this? :) PLEASE GOOGLE IT and read how it ended. It was a RED FLAG to everyone.
    And all new and a lot of existing users will don't care about this scandal till Payoneer and their next "reliable" partner will scam them too and they will cry here too
    I will tell you more: February 2020 - FCA blocked Epayments, June 2020 - FCA blocked Payoneer... who is the next
    It seems FCA just helps UK to solve their cash issues related to Brexit and Covid 19
    And they don't care about the payment system users at all. They just blocked the providers.
    Not sure why do they need 6 months in the situation with Epayments and no any meaningful info from FCA.
    Just wondering how many MONTHS/ YEARS/ DECADES/CENTURIES they will need to investigate Payoneer/Wirecard case and answer a quite simple question if there is everything ok with safeguarded funds or not and unfreeze our accounts

  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    @webdeveloper said:
    I would like to understand something.
    This thread started on 20th June, about Wirecard issue.
    On 25th June, @Leonid_Payoneer placed a link to a blog dated 23rd June stating that our funds are 'Safe and secure'
    On 25th June, Payoneer service still received funds to the accounts and I send my money from Upwork to Payoneer without problem.

    So people already had issues using the cards, and Payoneer continued receiving money without blocking transactions, without any warnings.

    Why? This can only be explained by malicious intentions to accummulate as much money as possible from unaware customers.

    Why does Payoneer behave like a scam pyramid company?

    It seems you asked and answered your questions simultaneously. It it the second time by the way. Did you know about this? Google FirtsChoice bank and Payoneer. It was their previous "reliable" partner who issued prepaid cards

  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭
    edited June 2020

    @abdelrahmanm said:
    These are the potential outcomes:
    1- Service continuity using old cards (unlikely). Since the cards are tied to wirecard, the FCA will rely on the safeguards in place to help affected users, and thus will not consider some financial sorcery to restore original card functionality. Given that wirecard books are missing 2 Billion dollars. The possibility of allowing transactions from within this company is extremely minuscule.

    2- service continuity using newer cards (more likely). We'll have to wait on payoneer to make the required arrangements, and move their service to a new card issuer. If the halt in service does not impact payoneer iteslf, then funds will probably remain un-affected and will be transferred to newer cards when ready. This is equivalent to starting from scratch and might affect service availability, terms of service, and extend card issuance time.

    3- service continuity without reimbursing users. I know we've been re-assured many times that "money is safe and secure". But the facts remain that a- we did NOT receive warnings prior to denial of service which is the main trait of a shady organization. b- past promises to maintain card functionality were not kept.

    @Lovrata said:
    Payoneer you have known all the time what is the situation with Wirecard because you work with them closely. You have known that the accounts/Mastercard will be frozen. You have known everything and have done BIG FAT NOTHING to protect your customers/users!

    If the Mastercard is frozen why we can't withdraw the money? The money is not on the card it is in your possession on your virtual account.

    If you think that people will trust you after this, then you are living in a fairy tale.

    If you have just warned the people in time everything would be OK. If you have sent an email to users saying you can't use MasterCard but you can withdraw the money at any time and still get payments on your Payoneer account everything would be fine and people would still trust you.

    But after this....

    Payoneer people who run your business are not looking in the future they are not looking at all am afraid.

    This is such a shame for you Payoneer. This was a great opportunity for you to solve this situation without any hassle but you have proven that your customers are not in the first place at all. You have forgotten from whom you are taking the money and from whom you are making the living.

    This is not the way to run a business this is only a strait way to disaster.

    Payoneer please take the calculator and calculate how many people will go to your opponent PayPayl or any other agency and how many customers you will lose. Then multiplay all the fees and everything that you charge and you will get the number how much you will lose.

    Either you are so rich that you can handle this without any hesitation or you are blind and don't know what are you doing. Either way, this situation that you have created is the nail in your coffin.

    Come on ))) You and all we kept working with them after the same situation in 2017-2018. did you know about this?
    A lot of existing users are going to work with them nonetheless + they will accumulate tons of new naive idiots (in the worst case scenario)+ can re-brand themselves somehow.
    In a couple of days they will be very sorry and will understand our frustration and bla bla bla BUT they can not do anything it the situation because FCA is conduction some deep investigation to PROTECT US. And it will last months - Like in Epayments Scenario and then ...when most of us calm down and write off the assets from our own balances - they will just wrap up this case
    Epayments February 2020 - and sill frozen funds
    The most realistic scenario

  • arslanm
    arslanm Member Posts: 2
    edited June 2020
    Payoneer just move my money into account balance from card!!! I dont care who wirecard is and dont want to read those useless money safe lines everywhere. I am user of payoneer not wirecard nor i know who the bs are wirecarders. JUST MOVE MY MONEY INTO ACCOUNT BALANCE NOW!!!!
  • klyakh
    klyakh Member Posts: 1
    Yesterday I withdraw a small amount from virtual Payoneer account (not from amount on blocked card) and today they appeared on my local bank account. So at least that part started working, that is good news.
  • RHirose2020
    RHirose2020 Member Posts: 3
    > @arslanm said:
    > Payoneer just move my money into account balance from card!!! I dont care who wirecard is and dont want to read those useless money safe lines everywhere. I am user of payoneer not wirecard nor i know who the bs are wirecarders. JUST MOVE MY MONEY INTO ACCOUNT BALANCE NOW!!!!

    I AGREE
  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭

    @chalex1980 said:

    @Meiji said:

    If the FCA in the UK acted on good faith, they could have simply done the same. They chose not to do that. The German govt or anybody else didn't request to take any action. The UK based Wire Card Solutions Limited made a profit last year and had no issue with their funds, yet the FCA froze them.

    **It is the FCA who is the culprit here. They are an outdated money mongering monster. Their motives are not clear, whose interest they are protecting, but it is clearly not the end users.

    Because the FCA seems to not like prepaid cards much and just used this opportunity. They did the same in February 2020, in the name of protecting users' funds, and went completely silent about the issue ever since. This is June 2020. No users received those funds yet.**

    Let's just hope that Payoneer can come up with an alternative solution to receive and make payments, which will help most of the affected users, and then work on to release the frozen funds.

    Yes, i also can NOT see how FCA as regulators are protecting our money.
    First they froze Epayments in February 2020 and no any meaningful response to my written claims. Several months passed and nothing.
    Really, i consider it as they stole our funds together with Epayments.
    Now they did the same with WireCard. Just waited for a moment and froze money and and later will take them to top up UK budget.
    The UK deiced that the rest of the world must pay its Brexit and Covid expenses?
    A new modern way of piracy?
    What the hell do they regulate if they only froze users' funds and left people without hard earned money.
    Our lives also matter!!!

    This is a fair point that I have been contemplating. If epayments' users have not received their funds back, and now the FCA has moved on to freeze yet another card company, then I'm willing to wager that this is political in nature. It's a systematic reallocation of funds towards the UK government from people around the world that couldn't sue them (notice how US users are NOT affected by this freeze). The UK has taken lands from people before, I don't question their lack of morals that could lead them to stealing from the masses.

  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    @RHirose2020 said:

    @arslanm said:
    Payoneer just move my money into account balance from card!!! I dont care who wirecard is and dont want to read those useless money safe lines everywhere. I am user of payoneer not wirecard nor i know who the bs are wirecarders. JUST MOVE MY MONEY INTO ACCOUNT BALANCE NOW!!!!

    I AGREE

    Everyone agrees- but these guys from Payoneer already made the scam in 2017-2018 with their users and those users LOST ALL MONEY.
    Do you think Payoneer became better and they will be ready to pay its users from its own pocket? Do you think that someone was responsible and was punished for that scam in the past? NO!!!
    Really, if they start saying tomorrow that
    'We are sorry but FCA froze and they can not do anything regarding it and all users must wait for weeks /months/etc - SORRY to say it folks but it only means that our funds are stolen and nobody will return them to us.
    I have been listening to this Bullshit from Epayments and FCA from February 2020 and no any signs that the situation will be improved soon.

  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    @abdelrahmanm said:

    @chalex1980 said:

    @Meiji said:

    If the FCA in the UK acted on good faith, they could have simply done the same. They chose not to do that. The German govt or anybody else didn't request to take any action. The UK based Wire Card Solutions Limited made a profit last year and had no issue with their funds, yet the FCA froze them.

    **It is the FCA who is the culprit here. They are an outdated money mongering monster. Their motives are not clear, whose interest they are protecting, but it is clearly not the end users.

    Because the FCA seems to not like prepaid cards much and just used this opportunity. They did the same in February 2020, in the name of protecting users' funds, and went completely silent about the issue ever since. This is June 2020. No users received those funds yet.**

    Let's just hope that Payoneer can come up with an alternative solution to receive and make payments, which will help most of the affected users, and then work on to release the frozen funds.

    Yes, i also can NOT see how FCA as regulators are protecting our money.
    First they froze Epayments in February 2020 and no any meaningful response to my written claims. Several months passed and nothing.
    Really, i consider it as they stole our funds together with Epayments.
    Now they did the same with WireCard. Just waited for a moment and froze money and and later will take them to top up UK budget.
    The UK deiced that the rest of the world must pay its Brexit and Covid expenses?
    A new modern way of piracy?
    What the hell do they regulate if they only froze users' funds and left people without hard earned money.
    Our lives also matter!!!

    This is a fair point that I have been contemplating. If epayments' users have not received their funds back, and now the FCA has moved on to freeze yet another card company, then I'm willing to wager that this is political in nature. It's a systematic reallocation of funds towards the UK government from people around the world that couldn't sue them (notice how US users are NOT affected by this freeze). The UK has taken lands from people before, I don't question their lack of morals that could lead them to stealing from the masses.

    I think a lot of people starting to understand this. But because they don't have any other options - many of them are ready to pay this price and keep working with the Payoneer/Epayments and other bullshit systems.

  • nisangha
    nisangha Member Posts: 7
    Please Payoneer, consider that many people, like me, cannot pay their rent now (it's end of the month) and for food. We are getting big problems by not being able to access our funds. Please be mercy on us and open the accounts again to be able to go on with life. Don't destroy our lifes by letting lose our money that we need for survival and even our usd balances are not accessible although it has nothing to do with the wirecard issue..I can't even withdraw money from my usd balance.
    Thanks for taking the time to read this.
  • badbadger
    badbadger Member Posts: 30 ✭✭
    > @abdelrahmanm said:
    > (Quote)
    > It's a systematic reallocation of funds towards the UK government from people around the world that couldn't sue them (notice how US users are NOT affected by this freeze).

    Oh, I wouldn't bet on "they can't sue us" if I were them...
  • RHirose2020
    RHirose2020 Member Posts: 3
    PAYONEER never again !!!
    My money is in dollars. I didn't even know about this Wirecard.
    What have I got with that?
  • basketball16
    basketball16 Member Posts: 5
    @RHirose2020

    You've got to do with it since you've agreed to the T&Cs mentioning Wirecard upon account creation. A bit more patience from everyone and hopefully all of this comes to a safe landing.
  • Meiji
    Meiji Member Posts: 22 ✭✭
    > @abdelrahmanm said:
    > I'm willing to wager that this is political in nature. It's a systematic reallocation of funds towards the UK government from people around the world that couldn't sue them (notice how US users are NOT affected by this freeze).

    That's exactly what happened. They are just funding themselves.
  • Leonid_Payoneer
    Leonid_Payoneer Administrator Posts: 541 ✭✭✭

    @nisangha said:
    Please Payoneer, consider that many people, like me, cannot pay their rent now (it's end of the month) and for food. We are getting big problems by not being able to access our funds. Please be mercy on us and open the accounts again to be able to go on with life. Don't destroy our lifes by letting lose our money that we need for survival and even our usd balances are not accessible although it has nothing to do with the wirecard issue..I can't even withdraw money from my usd balance.
    Thanks for taking the time to read this.

    We are very sorry for the hardship you are facing.

    As a customer-oriented company, we take it very seriously and it's in our best interest to get this situation sorted as soon as possible and continue providing our services.
    The payments vertical in which Payoneer operates is strictly regulated, and at this point, FCA is performing an audit of Wirecard Solutions Limited and we don't have an access to funds store on the card or option to unblock them.
    However, I can assure you that we are working with FCA to get the process done promptly.
    The goal of the regulator is to keep customers' funds safe, so there is no reason to believe that any funds will be lost.

  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭
    edited June 2020

    @Leonid_Payoneer said:

    @nisangha said:
    Please Payoneer, consider that many people, like me, cannot pay their rent now (it's end of the month) and for food. We are getting big problems by not being able to access our funds. Please be mercy on us and open the accounts again to be able to go on with life. Don't destroy our lifes by letting lose our money that we need for survival and even our usd balances are not accessible although it has nothing to do with the wirecard issue..I can't even withdraw money from my usd balance.
    Thanks for taking the time to read this.

    We are very sorry for the hardship you are facing.

    As a customer-oriented company, we take it very seriously and it's in our best interest to get this situation sorted as soon as possible and continue providing our services.
    The payments vertical in which Payoneer operates is strictly regulated, and at this point, FCA is performing an audit of Wirecard Solutions Limited and we don't have an access to funds store on the card or option to unblock them.
    However, I can assure you that we are working with FCA to get the process done promptly.
    The goal of the regulator is to keep customers' funds safe, so there is no reason to believe that any funds will be lost.

    For God Sake.
    FCA works on it. >:) HA HA HA

    FCA has been auditing Epayments since February 2020 and without any results.
    Epayments keeps promisiing and FCA just disregard all users claims.
    NICE WORK from FCA and Epayments
    Funds are still frozen.
    and now It seems we all are in full shit with Payoneer and FCA.

    And yes Leonid what about all your Users who lost funds in 2017-2018 because of first choice bank issue?

    Really please convey our thoughts to your TOP supervisors. We all need our money back and YOU, Payoneer,** chose the wrong partner the second time in a row and again scammed your users.**
    PLEASE consider the option to compensate it from your company's pocket if FCA does not allow you to unfreeze our funds.
    PAYONEER assured users in their blog posts, SEVERAL TIMES, that all is going to be fine (before the funds were frozen). If it is not, your company must be ready to pay for its wrongdoing!

  • Trustlator
    Trustlator Member Posts: 11 ✭✭
    > @Meiji said:
    > Folks, we are all in this together.
    >
    > We all might want to consider a few things while posting our opinions.
    >
    > First and most important of all, if anyone can save us or give some sort of stress relief, that's Payoneer and Payoneer only.
    >
    > I don't think shouting at their face will help the situation.
    >
    > Let's admit it, most of us do not have any other way to receive and make payments. That's why we are using Payoneer. However, those who have alternative ways, are the lucky ones.
    >
    > Do I think Payoneer is at fault here? Absolutely.
    >
    > Among all the companies using Wirecard issued Mastercard, some companies warned their users early so that they can withdraw funds before FCA froze them.
    >
    > Not all companies warned their users early. Payoneer chose not to do that. Why? That's a mystery. Were they trying to somehow squeeze some benefits out of their users' misery? Who knows! They are a for-profit company after all.
    >
    > Now the main issue is, FCA in the UK froze Wire Card Solutions Limited's transactions. Wire Card Solutions Limited is a subsidiary of Wire Card AG. But Wire Card Solutions Limited is an independent UK based company while Wire Card AG is a German Company. They are not the same companies.
    >
    >
    > The 2Bn mishap happened in the German company, in Germany and completely unrelated to the UK company. These two companies are separate entities. The UK based company issued our Payoneer cards. The FCA acted hastily by misusing its governing power and seemingly without any valid reason and froze the funds of Wire Card Solutions Limited.
    >
    > In Germany, the Wire Card Bank AG, a subsidiary of Wire Card AG is still operational, and the German government did not freeze their money. They simply prohibited any transaction between Wire Card Bank AG and Wire Card AG.
    >
    > If the FCA in the UK acted on good faith, they could have simply done the same. They chose not to do that. The German govt or anybody else didn't request to take any action. The UK based Wire Card Solutions Limited made a profit last year and had no issue with their funds, yet the FCA froze them.
    >
    > It is the FCA who is the culprit here. They are an outdated money mongering monster. Their motives are not clear, whose interest they are protecting, but it is clearly not the end users.
    >
    > Because the FCA seems to not like prepaid cards much and just used this opportunity. They did the same in February 2020, in the name of protecting users' funds, and went completely silent about the issue ever since. This is June 2020. No users received those funds yet.
    >
    > Let's just hope that Payoneer can come up with an alternative solution to receive and make payments, which will help most of the affected users, and then work on to release the frozen funds.
    >
    >

    So you're saying the same as what I said and made it look like you were saying something different. I didn't shout at Payoneer, I shouted at the corrupt CEO's and the FCA and you repeated the same thing, only in nicer words. But the bottom line is the same: they don't give a shit.

    As for Payoneer, they deserve to be shouted at, not because they are responsible for the freeze, but for their shitting third-world communication style: too little, too late.
  • Trustlator
    Trustlator Member Posts: 11 ✭✭
    shitting = shitty
  • slivaro
    slivaro Member Posts: 12 ✭✭
    > @Leonid_Payoneer said:
    > (Quote)
    > We are very sorry for the hardship you are facing.
    >
    > As a customer-oriented company, we take it very seriously and it's in our best interest to get this situation sorted as soon as possible and continue providing our services.
    > The payments vertical in which Payoneer operates is strictly regulated, and at this point, FCA is performing an audit of Wirecard Solutions Limited and we don't have an access to funds store on the card or option to unblock them.
    > However, I can assure you that we are working with FCA to get the process done promptly.
    > The goal of the regulator is to keep customers' funds safe, so there is no reason to believe that any funds will be lost.

    If you do believe that the funds are so safe then why Payoneer won't cover the frozen funds with their own in the meantime. There were investigations regarding Wirecard since 2018 why you didn't prepare better if you care for the customers so much.

    You already lost the trust of the majority of your clients, leaving us without money in the middle of a pandemic without any notice. Other providers at least warned before the freeze, and you said all if fine.

    Even if everything is back to normal, I personally will reconsider working with Payoneer again.
  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    @slivaro said:

    @Leonid_Payoneer said:
    (Quote)
    We are very sorry for the hardship you are facing.

    As a customer-oriented company, we take it very seriously and it's in our best interest to get this situation sorted as soon as possible and continue providing our services.
    The payments vertical in which Payoneer operates is strictly regulated, and at this point, FCA is performing an audit of Wirecard Solutions Limited and we don't have an access to funds store on the card or option to unblock them.
    However, I can assure you that we are working with FCA to get the process done promptly.
    The goal of the regulator is to keep customers' funds safe, so there is no reason to believe that any funds will be lost.

    If you do believe that the funds are so safe then why Payoneer won't cover the frozen funds with their own in the meantime. There were investigations regarding Wirecard since 2018 why you didn't prepare better if you care for the customers so much.

    You already lost the trust of the majority of your clients, leaving us without money in the middle of a pandemic without any notice. Other providers at least warned before the freeze, and you said all if fine.

    Even if everything is back to normal, I personally will reconsider working with Payoneer again.

    We all need to ask them the question in Bold. if they can do it- they are customer -oriented company, if they just leave the issues for their users (AS THEY already did 1 time in the past with FirstChoice) than they are just scammers

  • nisangha
    nisangha Member Posts: 7
    > @Leonid_Payoneer said:
    > (Quote)
    > We are very sorry for the hardship you are facing.
    >
    > As a customer-oriented company, we take it very seriously and it's in our best interest to get this situation sorted as soon as possible and continue providing our services.
    > The payments vertical in which Payoneer operates is strictly regulated, and at this point, FCA is performing an audit of Wirecard Solutions Limited and we don't have an access to funds store on the card or option to unblock them.
    > However, I can assure you that we are working with FCA to get the process done promptly.
    > The goal of the regulator is to keep customers' funds safe, so there is no reason to believe that any funds will be lost.

    Thanks for reading my post.
    I have still some questions about it.
    Firstly: Why is my USD card affected as I also cannot draw any money from it?
    USD cards have nothing to do with the wirecard germany issue right?
    Secondly: I assumed that all my money was with you and not with Wirecard?
    It's also written on your website: Balance ....$
    Can you please clarify?
  • MintMist
    MintMist Member Posts: 55 ✭✭

    @Trustlator said:
    How is freezing our funds protecting our funds?

    For example that German Wirecard won't be able to use money of UK Wirecard?

  • slivaro
    slivaro Member Posts: 12 ✭✭

    @nisangha said:

    @Leonid_Payoneer said:
    (Quote)
    We are very sorry for the hardship you are facing.

    As a customer-oriented company, we take it very seriously and it's in our best interest to get this situation sorted as soon as possible and continue providing our services.
    The payments vertical in which Payoneer operates is strictly regulated, and at this point, FCA is performing an audit of Wirecard Solutions Limited and we don't have an access to funds store on the card or option to unblock them.
    However, I can assure you that we are working with FCA to get the process done promptly.
    The goal of the regulator is to keep customers' funds safe, so there is no reason to believe that any funds will be lost.

    Thanks for reading my post.
    I have still some questions about it.
    Firstly: Why is my USD card affected as I also cannot draw any money from it?
    USD cards have nothing to do with the wirecard germany issue right?
    Secondly: I assumed that all my money was with you and not with Wirecard?
    It's also written on your website: Balance ....$
    Can you please clarify?

    Just look on the back of the card, if it is issued by Wirecard the funds are frozen.

  • nisangha
    nisangha Member Posts: 7
    > @slivaro said:
    > > @Leonid_Payoneer said:
    > > (Quote)
    > > We are very sorry for the hardship you are facing.
    > >
    > > As a customer-oriented company, we take it very seriously and it's in our best interest to get this situation sorted as soon as possible and continue providing our services.
    > > The payments vertical in which Payoneer operates is strictly regulated, and at this point, FCA is performing an audit of Wirecard Solutions Limited and we don't have an access to funds store on the card or option to unblock them.
    > > However, I can assure you that we are working with FCA to get the process done promptly.
    > > The goal of the regulator is to keep customers' funds safe, so there is no reason to believe that any funds will be lost.
    >
    > If you do believe that the funds are so safe then why Payoneer won't cover the frozen funds with their own in the meantime. There were investigations regarding Wirecard since 2018 why you didn't prepare better if you care for the customers so much.
    >
    > You already lost the trust of the majority of your clients, leaving us without money in the middle of a pandemic without any notice. Other providers at least warned before the freeze, and you said all if fine.
    >
    > Even if everything is back to normal, I personally will reconsider working with Payoneer again.

    Why you write all this stuff already?
    Give them a little bit of time to solve things properly for us.
    Don't make judgements in advance.
    You can always judge later when things get clear.
    So, for now keep trusting please..
    Thank you!
  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭

    @giorgos_gs said:
    3) Don't send all your remaining money (when over 10k) to your local bank accounts.
    I know it seems the best option but its not. If this continue to happen then we will all have very bad news soon:
    a) Payoneer will file for insolvency too and we will surly lose all our money.
    b) Payoneer will definitely put strict limits for withdrawals (maybe 100-200Euro per day or less) so they can survive but this will not be possible for our e-Businesses. (This is what happened in Greece and we had this for over a year)

    Simply no. Asking badly affected users to pardon an irresponsible bank should have its own thread. I for one have made the shift to Paypal until frozen funds are released. Payoneer is to blame for not sending out warnings until after the cards were frozen on the 27th. All past blog posts were not forwarded to clients.

    Payoneer will survive even with affected clients leaving the platform forever. Given that:
    a) US clients are not affected by the freeze.
    b) Some global clients are not affected by the freeze for relying on bank transfers from the beginning.

  • aperfect
    aperfect Member Posts: 1
    I have a simple question.
    How will a freelancer who is just starting to receive funds and has not yet been issued a card be able to withdraw his money now?

    According to Payoneer you can't withdraw funds to you r local bank account if you DON'T have a card. This can mean all money coming into your Payoneer account is totally unavailable until Payoneer has a new card-issuing partner.

    Please clearly state what is being done for customers in this peculiar situation and the options available to them
    Thank you
  • kyan0722
    kyan0722 Member Posts: 10
    CEO posted a video about the situation.

    https://www.youtube.com/watch?v=QQLOEmfEeTI
  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭

    @kyan0722 said:
    CEO posted a video about the situation.

    There are two Wirecard companies, one is in Germany filing for insolvency, the other is a subsidiary operating in the UK.

    If the parent company has filed for insolvency, losing $12 Billion in investments in a matter of few days, how likely is it that its subsidiary would continue to operate business as usual?

    Funds are on their way back to the UK to make sure all is safe and sound.

    I’m questioning the FCA motives here, given that they haven’t given back Epayments’ funds to the users in over 4 months. There could be a systemic reallocation of user money from around the globe towards the UK government. where it is “safe and sound”, as well as out of reach from the clients who are mostly foreigners scattered around the globe, and unable to sue the UK for their losses (the US clients as far as Upwork has mentioned are NOT affected by this freeze).

    We’re working with WC and FCA to make sure your funds are safe and secure.

    Payoneer is no longer a relevant party in this debacle. At the moment the people with 100% control of our money are employed within the FCA.

    I’m sure that each investigation is different, but i see no reason that they’d be in a hurry to return our funds. Payoneer and Mastercard have both failed to protect their users.

  • Trustlator
    Trustlator Member Posts: 11 ✭✭
    > @MintMist said:
    > (Quote)
    > For example that German Wirecard won't be able to use money of UK Wirecard?

    But as I said in the same post you're quoting from: Wirecard only issues the cards, they don't have access to the actual funds. If they do, then Payoneer is a very dumb company.
  • PTeam
    PTeam Member Posts: 3
    Dear Members,

    Please contact through Skype for any issue.

    live:.cid.1971f13953059769

    Thanks.
  • GGJ
    GGJ Member Posts: 1
    edited June 2020
    > @PTeam said:
    > Dear Members,
    >
    > Please contact through Skype for any issue.
    >
    > ...
    >
    > Thanks.

    Just registered to say that this account is most probably not official and could be a scam (as it was registered today and has "Member" roles). Please beware.
  • JMilan
    JMilan Member Posts: 9
    > @PTeam said:
    > Dear Members,
    >
    > Please contact through Skype for any issue.

    What a lowlife, coming here to scam people desperate. You don't deserve to breathe.
  • kyan0722
    kyan0722 Member Posts: 10
    Another video is out! https://www.youtube.com/watch?v=jlAOGFrGeiY
  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭
    edited June 2020

    @FoxtrotDelta said:
    I just had to register on the forum and say this. God damn so much negativity on the forum, i understand the anxiety & fear i also have 2500$ stuck on the card in USD but that doesn't mean i should spread hate or negativity around me because of this. i have been a payoneer user for years and never once had a complaint, well perhaps i did but those reservations or complaints were taking care of with in the given time frame by the staff.

    i find payoneer to be a very very good company at what they do and the staff is mostly better than what paypal has.

    i just came back from a video conference on youtube Q/A session by Anna money which is also effected but in a bigger way than payoneer is because they wholly depend on Prepaid Master cards provided by wirecard solutions limited in the UK, however their founders just made me smile they are working on a plan to give their clients money from their own company accounts (their own pocket) just to make them feel secure and not loose their clients with in next 10 to 14 days !!!

    that made me respect them alot i am definitely considering joining them as i write this as soon as they put up alternatives just because of their attitude. they said they are a strong company with good shares and backers.

    i say & feel payoneer is a much bigger company and safer than them and stronger than them economically , if payoneer was sure that the funds are safe which by my research they are safe and in FCA regulated client accounts then all payoneer has to do is if not 100% release of money then just a portion of it each month to their clients on their virtual account from payoneer's account just to support people in Dire need and in hardship after all we the clients make payoneer strong and its our money and our future money is also coming in to payoneer accounts .

    its all the matter of conduct and how you behave in times of stress and anxiety o:) , Payoneer should put up a stronger face at this time and so should we as payoneer clients and users. world hasn't ended neither for payoneer nor us.

    even if FCA of UK decides to freeze the accounts for longer periods of time payoneer is in a position to support its opperations via bank transfers from company's own money definitely as the money is safe and will be available hopefully very soon and there is noting to worry about.

    if payoneer wants to surive this and keep its reputation it will do this and be a better company than its competitors, like many others are trying to do.

    as for us the users its our responsitbilty to show trust and not panic and be understanding its not hard for us only its a matter of survival for payoneer and their repuation as well.

    the way i see it i just loose 2500$ mere a week's income payoneer losses my Buiness a client worth alot more than that on monthly or yearly base.

    so lets all just take a deep breath and keep a close eye on what FCA UK does and how payoneer responds, payoneer's response and our response and conduct to payoneer will decide the future of this firm/company and our relationship with it and i think payoneer understands this.

    I’m agree with you and I hope Payoneer has a similar action for all the customers.
    I know that it’s not the end of the world but the situation globally is not easy and people needs the money. I appreciate the messages of @Leonid_Payoneer but are only words and we needs acts. More than 48 hours without use the card and most probably we will Be more than 72. I’m a customer of Payoneer since 2013 and as a customer me and the rest of the people in this forum we deserve a respect. And sorry but no, if I can’t recover my funds in the next week Payoneer will loose a customer because is my money and Payoneer who is give me the service. By the moment I will use another platform the next Tuesday to receive some money if the funds are still freeze.

  • JMilan
    JMilan Member Posts: 9
    I have been a Payoneer customer for 5 years and I can say I never had any issue with the service. I am willing to keep my trust, but only if I our funds are returned. I know this situation is difficult for Payoneer, but now we need solutions.
  • bryne
    bryne Member Posts: 11 ✭✭
    I got > @FoxtrotDelta said:
    > I just had to register on the forum and say this. God damn so much negativity on the forum, i understand the anxiety & fear i also have 2500$ stuck on the card in USD but that doesn't mean i should spread hate or negativity around me because of this. i have been a payoneer user for years and never once had a complaint, well perhaps i did but those reservations or complaints were taking care of with in the given time frame by the staff....

    2500$ a lot of money for many of us. I have a guy from Philippines working in my live chat and customer service. 2500$ is about 250-280 hours of work. It is definitely a time for him to be angry and panic.
  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭

    @JMilan said:
    I have been a Payoneer customer for 5 years and I can say I never had any issue with the service. I am willing to keep my trust, but only if I our funds are returned. I know this situation is difficult for Payoneer, but now we need solutions.

    Absolutely agree! I know the situation for Payoneer is difficult but for a lot of people is more difficult because depends of these funds. If Payoneer wants we continue rely on them, they must offer a fast solution or they will loose customers day after day. Sorry but the problem with Wirecard is not our problem is a Payoneer’s problem. Solve it!

  • FoxtrotDelta
    FoxtrotDelta Member Posts: 10 ✭✭
    I just had to register on the forum and say this. so much negativity on the forum, i understand the anxiety & fear i also have 2500$ stuck on the card in USD but that doesn't mean i should spread hate or negativity around me because of this. i have been a payoneer user for years and never once had a complaint, well perhaps i did but those reservations or complaints were taking care of with in the given time frame by the staff.

    i find payoneer to be a very very good company at what they do and the staff is mostly better than what paypal has.

    i just came back from a video conference on youtube Q/A session by Anna money which is also effected but in a bigger way than payoneer is because they wholly depend on Prepaid Master cards provided by wirecard solutions limited in the UK, however their founders just made me smile they are working on a plan to give their clients money from their own company accounts (their own pocket) just to make them feel secure and not loose their clients with in next 10 to 14 days !!!

    that made me respect them alot i am definitely considering joining them as i write this as soon as they put up alternatives just because of their attitude. they said they are a strong company with good shares and backers.

    i say & feel payoneer is a much bigger company and safer than them and stronger than them economically , if payoneer was sure that the funds are safe which by my research they are safe and in FCA regulated client accounts then all payoneer has to do is if not 100% release of money then just a portion of it each month to their clients on their virtual account from payoneer's account just to support people in Dire need and in hardship after all we the clients make payoneer strong and its our money and our future money is also coming in to payoneer accounts .

    its all the matter of conduct and how you behave in times of stress and anxiety o:) , Payoneer should put up a stronger face at this time and so should we as payoneer clients and users. world hasn't ended neither for payoneer nor us.

    even if FCA of UK decides to freeze the accounts for longer periods of time payoneer is in a position to support its opperations via bank transfers from company's own money definitely as the money is safe and will be available hopefully very soon and there is noting to worry about.

    if payoneer wants to surive this and keep its reputation it will do this and be a better company than its competitors, like many others are trying to do.

    as for us the users its our responsitbilty to show trust and not panic and be understanding its not hard for us only its a matter of survival for payoneer and their repuation as well.

    the way i see it i just loose 2500$ mere a week's income payoneer losses my Buiness a client worth alot more than that on monthly or yearly base.

    so lets all just take a deep breath and keep a close eye on what FCA UK does and how payoneer responds, payoneer's response and our response and conduct to payoneer will decide the future of this firm/company and our relationship with it and i think payoneer understands this.
  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭

    @FoxtrotDelta said:
    I just had to register on the forum and say this. so much negativity on the forum, i understand the anxiety & fear i also have 2500$ stuck on the card in USD but that doesn't mean i should spread hate or negativity around me because of this. i have been a payoneer user for years and never once had a complaint, well perhaps i did but those reservations or complaints were taking care of with in the given time frame by the staff.

    i find payoneer to be a very very good company at what they do and the staff is mostly better than what paypal has.

    i just came back from a video conference on youtube Q/A session by Anna money which is also effected but in a bigger way than payoneer is because they wholly depend on Prepaid Master cards provided by wirecard solutions limited in the UK, however their founders just made me smile they are working on a plan to give their clients money from their own company accounts (their own pocket) just to make them feel secure and not loose their clients with in next 10 to 14 days !!!

    that made me respect them alot i am definitely considering joining them as i write this as soon as they put up alternatives just because of their attitude. they said they are a strong company with good shares and backers.

    i say & feel payoneer is a much bigger company and safer than them and stronger than them economically , if payoneer was sure that the funds are safe which by my research they are safe and in FCA regulated client accounts then all payoneer has to do is if not 100% release of money then just a portion of it each month to their clients on their virtual account from payoneer's account just to support people in Dire need and in hardship after all we the clients make payoneer strong and its our money and our future money is also coming in to payoneer accounts .

    its all the matter of conduct and how you behave in times of stress and anxiety o:) , Payoneer should put up a stronger face at this time and so should we as payoneer clients and users. world hasn't ended neither for payoneer nor us.

    even if FCA of UK decides to freeze the accounts for longer periods of time payoneer is in a position to support its opperations via bank transfers from company's own money definitely as the money is safe and will be available hopefully very soon and there is noting to worry about.

    if payoneer wants to surive this and keep its reputation it will do this and be a better company than its competitors, like many others are trying to do.

    as for us the users its our responsitbilty to show trust and not panic and be understanding its not hard for us only its a matter of survival for payoneer and their repuation as well.

    the way i see it i just loose 2500$ mere a week's income payoneer losses my Buiness a client worth alot more than that on monthly or yearly base.

    so lets all just take a deep breath and keep a close eye on what FCA UK does and how payoneer responds, payoneer's response and our response and conduct to payoneer will decide the future of this firm/company and our relationship with it and i think payoneer understands this.

    I’m agree with you and I hope Payoneer has a similar action for all the customers.
    I know that it’s not the end of the world but the situation globally is not easy and people needs the money. I appreciate the messages of @Leonid_Payoneer but are only words and we needs acts. More than 48 hours without use the card and most probably we will Be more than 72. I’m a customer of Payoneer since 2013 and as a customer me and the rest of the people in this forum we deserve a respect. And sorry but no, if I can’t recover my funds in the next week Payoneer will loose a customer because is my money and Payoneer who is give me the service. By the moment I will use another platform the next Tuesday to receive some money if the funds are still freeze.

  • unstopabl3
    unstopabl3 Member Posts: 22 ✭✭
    edited June 2020

    @Leonid_Payoneer

    A quote from another member:

    " i just came back from a video conference on youtube Q/A session by Anna money which is also effected but in a bigger way than payoneer is because they wholly depend on Prepaid Master cards provided by wirecard solutions limited in the UK, however their founders just made me smile they are working on a plan to give their clients money from their own company accounts (their own pocket) just to make them feel secure and not loose their clients with in next 10 to 14 days !!! "

    This is what any good company would do if they are really working for the interest of their customers. Wouldn't be too much to ask this from Payoneer which is a much bigger and more financially stable company than Anna Money or other similar businesses.

    Honestly, I never knew uptil now that Payoneer is not the one holding my funds and that it was a third party called WireCard who had all of my money at their disposal. And payoneer has not made this clarification up until now when it's most convenient for Payoneer.

    So can you get this question across to your superiors especially your CEO and COO who seem to be only busy making youtube videos reading from scripts but not saying anything about what will happen if FCA decides to prolong this investigation and not unfreeze our hard earned money. In my eyes Payoneer is to blame for my frozen funds and they should take full responsibility for giving the funds back to me if WireCard or FCA doesn't.

  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭

    Some people have received a notification through the Payoneer Android app. I’ve not received any message in my iOS app.
    Notification says:

    “Important Wirecard update
    The Wirecard situation is changing rapidly and we are doing everything possible to get all our services available again. Details and update here.”

    Anyone recieved this notification?

  • Sairamark
    Sairamark Member Posts: 10 ✭✭
    Do Payoneer have any insurance for this kind of situations? I understand it, need to say to us our money are in safe, but is that sure? Who can assure us about that? Founds will comeing back to our accounts? Who can take responsibility if money will go away with card, because this situation? And push resopnsibility behind to this situation, and washing hands, and say I am sorry…we can do nothing?
  • unstopabl3
    unstopabl3 Member Posts: 22 ✭✭

    @Sairamark said:
    Do Payoneer have any insurance for this kind of situations? I understand it, need to say to us our money are in safe, but is that sure? Who can assure us about that? Founds will comeing back to our accounts? Who can take responsibility if money will go away with card, because this situation? And push resopnsibility behind to this situation, and washing hands, and say I am sorry…we can do nothing?

    @Leonid_Payoneer

    Care to answer this most vital question?

  • Tracert
    Tracert Member Posts: 18 ✭✭
    https://www.youtube.com/watch?v=jlAOGFrGeiY
  • hamidpeya
    hamidpeya Member Posts: 3
    I have been exploring the community to find the answer to this question. Is global payment service available (specifically the USA) during the Wirecard issue? As we are unable to receive funds to our cards, I am wondering if we still can get paid via the USA receiving accounts and withdraw the funds to our bank account.
  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭

    @Sairamark said:
    Do Payoneer have any insurance for this kind of situations? I understand it, need to say to us our money are in safe, but is that sure? Who can assure us about that? Founds will comeing back to our accounts? Who can take responsibility if money will go away with card, because this situation? And push resopnsibility behind to this situation, and washing hands, and say I am sorry…we can do nothing?

    The money is in safeguard accounts. The existence of these accounts is imposed by British law on firms dealing in e-money. Wirecard Solutions Limited was adhering to this law like any other firm. These safeguards are put in place to protect user funds in case of the company failing (wirecard). So the money is in fact there ,but frozen.

    Payoneer's policy does not insure you in the case of these safeguards failing for whatever reason, Payoneer does not control your money flow, it doesn't own any of the funds you receive on card. It is simply the front that handles your inquiries and links you to the card issuer (wirecard).

    None of the companies above have caused this incidence. It was the British government placing a freeze on all cards issued by WCSL. And until they feel like letting go of these funds, we are basically stuck.

  • MintMist
    MintMist Member Posts: 55 ✭✭

    @Sairamark said:
    Do Payoneer have any insurance for this kind of situations?

    E-money doesn't have any insurance similar to regular bank accounts. It has some kind of different mechanism of protection - "Safeguard".

  • Sairamark
    Sairamark Member Posts: 10 ✭✭
    edited June 2020
    Furthermore, Payoneer knew that something is weird with this stock firm, 6 days before in news reported about something not ok. My question is, Payoneer why not did nothing to save our founds from cards, and informed us about that, before this happend?

    Another interesting thing is personaly, I contacted with support on friday, because my active card is expired soon, and I asked a help to issue a new replace card, of course I tried by myself to do that, but faced up some issue about currencies, there was no option to set that to USD, only GBP or EUR, but I don't use that, so, anyway, we had chat more than 40 mins, and support team didn't informed me about this situation not even a word. Why? It would have been enough to say to me, "hey idiot, your money is not safe because this situation balbalbala, do you want grab your founds from your card to virtual account balance? So I have $10k on card and $12k more virtual balance. I am very affraid about future…
  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    Anna’s (Anna Money) co-founders said this afternoon that if the money in the Wirecard accounts had gone missing they would attempt to refund customers from the company’s own funds. They said that process could take up to two weeks, but that it also depended on approval from the FCA.
    **
    Payoneer, if you don't act the way as these gyus going to do then all our assurances it is just bla bla bla...We are sorry, your funds safeguarded, we need to wait for FCA...
    Payoneer THE MOST IMPORTANT QUESTION - are you ready to reimburse the funds from your own pocket if the money has gone?
    You state that you are **As a customer-oriented company, we take it very seriously and it's in our best interest to get this situation sorted as soon as possible and continue providing our services.

    Please prove it
    Words of your CEO and COO are just words now
    They can not support my family life (and millions of other families around the globe) and feed up our kids

  • VegaAm
    VegaAm Member Posts: 18 ✭✭
    edited June 2020

    I understand all of people who posted here, supportive and negative comments as well.
    As for me, I'm with less than $50 on my balance in the local bank, and I'm not sure that I can have my next salary through Payoneer even though they are saying the opposite, I just don't have trust.

    But guys... There's nothing at the moment we can do. Unless you're all going to have a group lawsuit, please, please, calm down and wait. It has already happened, we are all in the same boat, let's support each other and keep eyes open, but don't be negative.

    Thank you!

  • Sairamark
    Sairamark Member Posts: 10 ✭✭
    edited June 2020
    @MintMist said:
    E-money doesn't have any insurance similar to regular bank accounts. It has some kind of different mechanism of protection - "Safeguard".

    What covering that word "safeguard"? Are our founds in safe or not? Please let the stuff answer…let it be officially :smile:
  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭
    edited June 2020

    @FoxtrotDelta said:
    I just had to register on the forum and say this. so much negativity on the forum, i understand the anxiety & fear i also have 2500$ stuck on the card in USD but that doesn't mean i should spread hate or negativity around me because of this. i have been a payoneer user for years and never once had a complaint, well perhaps i did but those reservations or complaints were taking care of with in the given time frame by the staff.

    i find payoneer to be a very very good company at what they do and the staff is mostly better than what paypal has.

    i just came back from a video conference on youtube Q/A session by Anna money which is also effected but in a bigger way than payoneer is because they wholly depend on Prepaid Master cards provided by wirecard solutions limited in the UK, however their founders just made me smile they are working on a plan to give their clients money from their own company accounts (their own pocket) just to make them feel secure and not loose their clients with in next 10 to 14 days !!!

    that made me respect them alot i am definitely considering joining them as i write this as soon as they put up alternatives just because of their attitude. they said they are a strong company with good shares and backers.

    i say & feel payoneer is a much bigger company and safer than them and stronger than them economically , if payoneer was sure that the funds are safe which by my research they are safe and in FCA regulated client accounts then all payoneer has to do is if not 100% release of money then just a portion of it each month to their clients on their virtual account from payoneer's account just to support people in Dire need and in hardship after all we the clients make payoneer strong and its our money and our future money is also coming in to payoneer accounts .

    its all the matter of conduct and how you behave in times of stress and anxiety o:) , Payoneer should put up a stronger face at this time and so should we as payoneer clients and users. world hasn't ended neither for payoneer nor us.

    even if FCA of UK decides to freeze the accounts for longer periods of time payoneer is in a position to support its opperations via bank transfers from company's own money definitely as the money is safe and will be available hopefully very soon and there is noting to worry about.

    if payoneer wants to surive this and keep its reputation it will do this and be a better company than its competitors, like many others are trying to do.

    as for us the users its our responsitbilty to show trust and not panic and be understanding its not hard for us only its a matter of survival for payoneer and their repuation as well.

    the way i see it i just loose 2500$ mere a week's income payoneer losses my Buiness a client worth alot more than that on monthly or yearly base.

    so lets all just take a deep breath and keep a close eye on what FCA UK does and how payoneer responds, payoneer's response and our response and conduct to payoneer will decide the future of this firm/company and our relationship with it and i think payoneer understands this.

    Come on!!!
    Please read about FCA and Epayments case 2020.
    It lasts almost 5 months soon and it seems the users' money are lost there.
    Regarding Payoneer itself - In 2017-2018 Payoneer already scammed its users.
    I also did not have issues with them that time but thousands people lost their money.
    Google and read about that case first before you start to support Payoneer.

    And most important - JUST compare another providers' and Payoneer's attitude and promises
    Anna’s (Anna Money) co-founders said this afternoon that if the money in the Wirecard accounts had gone missing they would attempt to refund customers from the company’s own funds. They said that process could take up to two weeks, but that it also depended on approval from the FCA.
    **

  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭

    @Sairamark said:
    Furthermore, Payoneer knew that something is weird with this stock firm, 6 days before in news reported about something not ok. My question is, Payoneer why not did nothing to save our founds from cards, and informed us about that, before this happend?

    YES! Either by transferring the funds into virtual balance when the situation was developing. Or at least informing us the clients that something may be coming. They posted on their blog, but never forwarded any of this information to the end user Until the funds were frozen already.

  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    @abdelrahmanm said:

    @Sairamark said:
    Furthermore, Payoneer knew that something is weird with this stock firm, 6 days before in news reported about something not ok. My question is, Payoneer why not did nothing to save our founds from cards, and informed us about that, before this happend?

    YES! Either by transferring the funds into virtual balance when the situation was developing. Or at least informing us the clients that something may be coming. They posted on their blog, but never forwarded any of this information to the end user Until the funds were frozen already.

    I can not read their blog on a daily basis i have been working 18 hours per day and have only time for 6 hours to sleep. No time read blogs and i was ready to pay all the necessary fees and commissoion for their reliable and secure services.
    They could just notify me and other users on this - BUT they, as i read later,just posted 2 articles in they blog where they assured that everything is under their control and it won't affect user's funds.
    And it AFFECTED.
    THIS IS THEIR MISTAKE NOT OURS and that is why they must be ready to pay for it.
    Like Anna Money
    But it is more likely that they will just scam their users as they did 2 years ago.

  • basketball16
    basketball16 Member Posts: 5
    Holy smokes like a pack of bloodthirsty hounds. Give these guys some time. This only happened on Friday, yes there were warning signs and yes they could have reacted a tad more preemptively, guess what - they didn't, and this is what we're working with now.

    Give them a couple of actual weekdays to figure out what and if they can do something to mitigate the damage that Wirecard has caused. Coming here doomsaying every hour doesn't help anyone out.
  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭
    edited June 2020

    @basketball16 said:
    Holy smokes like a pack of bloodthirsty hounds. Give these guys some time. This only happened on Friday, yes there were warning signs and yes they could have reacted a tad more preemptively, guess what - they didn't, and this is what we're working with now.

    Give them a couple of actual weekdays to figure out what and if they can do something to mitigate the damage that Wirecard has caused. Coming here doomsaying every hour doesn't help anyone out.

    That's a respected opinion. There are some who tend to over-react when their savings are rendered useless during a crisis.

  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭
    edited June 2020

    Guys I think tomorrow is the day. No more days until Tuesday. If in Tuesday founds are still freeze I think we must think in a global demand to Payoneer.
    NO MORE PATIENCE, NO MORE CORDIALITY!

    We want our funds in the next days.

  • JoeCross
    JoeCross Member Posts: 1
    I just logged on my account and says that all of my funds are frozen at the moment. Previously, Payoneer sends an email stating that only the funds within the card limit are frozen, but the rest of them are not and you can freely be withdrawn to your bank account.

    Now, I do have funds over the card limit, but the message that it's displayed on my accounts says that exactly the whole sum, to the dollar - it's frozen. I haven't actually try to withdraw to a bank, but I'm curious about what's going on.

    On one hand, Payoneer says only funds till the limit of the card is frozen, and on the other hand - there is that message on the account which states that ALL funds are frozen.

    So, which is it?

    (I have confidence that Payoneer will solve this whole situation in our favor, but this is mixed signals)
  • Canyones
    Canyones Member Posts: 6
    The similar situation with ePayments. Just read reviews of their customers. You will understand how sirous is this situation. Tomorrow go to sue them. Nobody needs any explanations. We just want our own money.
  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭
    edited June 2020

    Payoneer COO taking care of her job

    Words and more words and no solutions. And she is clarifying that the problem is with Wirecard and not with Payoneer.

    48+ hours with no solution, no option to use our money and we are at the end of the month in the middle of a crisis due Covid19. Again, I’m a customer of Payoneer, not Wirecard. PAYONEER, PAY THE MONEY FROM YOUR OWN POCKETS. This is not our problem!!! Do you understand us?

    You will loose the customers in less than one week if you don’t solve the problem fast.
    Then you can say that Payoneer is at risk.

    TOMORROW I WILL GO TO DEMAND PAYONEER.
    I think all of us must do the same. They are deceiving us!

  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭

    @Canyones said:
    The similar situation with ePayments. Just read reviews of their customers. You will understand how sirous is this situation. Tomorrow go to sue them. Nobody needs any explanations. We just want our own money.

    Absolutely agree. Go to this web and will see that the situation is the same - https://www.epayments.com/es/ewallet_tariffs.html

    Since February!!!!!

    The responsability is yours Payoneer!!!
    Think in the lot of people will lost their job when Payoneer is sunken!

  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭
    edited June 2020

    @moisespujadas said:
    Payoneer COO taking care of her job

    Words and more words and no solutions. And she is clarifying that the problem is with Wirecard and not with Payoneer.

    48+ hours with no solution, no option to use our money and we are at the end of the month in the middle of a crisis due Covid19. Again, I’m a customer of Payoneer, not Wirecard. PAYONEER, PAY THE MONEY FROM YOUR OWN POCKETS. This is not our problem!!! Do you understand us?

    You will loose the customers in less than one week if you don’t solve the problem fast.
    Then you can say that Payoneer is at risk.

    TOMORROW I WILL GO TO DEMAND PAYONEER.
    I think all of us must do the same. They are deceiving us!

    The updates are very appreciated to get a sense of where the company is moving.
    If we're being realistic, we have to accept that unfreezing the funds will take more than few days.
    In my opinion, all messages of frustration should be directly sent to the FCA complaint page. I already sent them a couple.

  • badbadger
    badbadger Member Posts: 30 ✭✭
    If anyone is thinking of suing, do not be hasty and do NOT do it individually because it will get us nowhere. Due to the epayments scenario, Payoneer's past issues and now this plus FCA involvment, we should be well organized. It is beginning to look like an organized scheme on their part so the best we can do is do the same. Waiting for months on end without getting any updates (Epayments) is not acceptable.
  • Canyones
    Canyones Member Posts: 6
    Anyway this is the end of online money earning epoch." No digital money, no cryptocurrency. Work local and pay taxes." these uncles say.
  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭

    @badbadger said:
    If anyone is thinking of suing, do not be hasty and do NOT do it individually because it will get us nowhere. Due to the epayments scenario, Payoneer's past issues and now this plus FCA involvment, we should be well organized. It is beginning to look like an organized scheme on their part so the best we can do is do the same. Waiting for months on end without getting any updates (Epayments) is not acceptable.

    Absolutely agree with you! We must think in a global suing to Payoneer for damages.
    We can’t wait months after months as epayments.

    These people can't scam us this way!

  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭
    edited June 2020

    @Canyones said:
    Anyway this is the end of online money earning epoch." No digital money, no cryptocurrency. Work local and pay taxes." these uncles say.

    E-money is a huge part of the economy. Online workers and service providers pay value added tax (VAT), share their earnings with marketplaces / pay fees to online banks / IRS / local banks / local government. It wouldn't be in anyone's interest to take away digital money. It's literally how the economy works. The main reason banks were created in the first place is so you wouldn't have to physically carry your money every place you went.