still my payments are in pending

abdussattarabdussattar Member Posts: 1
I have sent $212 from my fiverr account to my Payoneer account. The transfer was successful then I receive email from Payoneer with title "we need additional information to proceed". I provided my National ID and it is approved today but still my payments are in pending state not sure why. As all my information is approved. Can someone please look into it and resolved my issue.
My customer ID : 38446465


  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 787 ✭✭✭✭✭✭✭

    Hi there. The payment was approved and should load in the next few hours

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