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Do I need to perform some kind of sacred ritual to get response from Customer Support?

nj9x Member Posts: 5
Honest question.


  • petertosh16
    petertosh16 Member Posts: 4
    @nj9x lol. just be patient. Due to Covid 19 they take longer to reply now, about 4 to 5 days in my case. It will be worse if you sent your message around the weekend, because they don't work then. So your message will have to spend the weekend before maybe getting in the queue of 4 to 5 days.

    Like I said, Just be Patient. Cheers
  • nj9x
    nj9x Member Posts: 5
    Thanks for the answer Peter. I actually submitted a request a week ago on Monday. It's been 6 days already. I know these are tough times but a heads up would be nice. Cheers my friend!
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @nj9x. Please contact us via private message with the reference number from the email, so we can check for an update.

  • nj9x
    nj9x Member Posts: 5
    @LauraPayoneer @GianmarcoPayoneer I have sent you both the reference numbers.