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My transection cancel, but I havnt received my money back

Muslim2019 Member Posts: 3
I have sent 20$ to one Payoneer account, but payment rejected, and its about month passed, but havnt received my money back, pls help


  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi there. Please note - when you attempt to make a payment to our user, a temporary authorization hold known as a pre-authorization hold, is placed on your payment card by Payoneer to verify that the card is valid and has credit available for your intended payment.

    The authorization placed on your credit card was already voided by Payoneer's payment approval department.If you are unable to locate your funds, please contact your card issuer for further information.

    If you still need further assistance, please contact our Support Center