Balance Blocked
Mahmudranok
Member Posts: 3 ✭
Hi,
I opened my payoneer account in 2015.But that time, I did not activate my account after receiving my payoneer card.But now I need to activate this account.But I have done.But my balance shows "blocked", though my balance is 0.00 USD. So, in this situation; Can I load dollars? Have any effect for account blocked? What is remedy?
I opened my payoneer account in 2015.But that time, I did not activate my account after receiving my payoneer card.But now I need to activate this account.But I have done.But my balance shows "blocked", though my balance is 0.00 USD. So, in this situation; Can I load dollars? Have any effect for account blocked? What is remedy?
1
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Comments
But how we can solve this problem not to order new card?
@Mahmudranok Hello,
Please be advised that your account is an old card account program that we no longer offer. You will need to have your account expanded to have a regular USD balance by our support center. Once you receive payments you will then be eligible for the card again. Please use the link below to reach out to our support center:
https://payoneer.custhelp.com/app/Contact_us
Thank you.