USD card not listed on withdraw page

deepakppd

Hi Friends,

I am facing one issue and just wondering if anyone of you have faced similar issue. I am being corresponding with customer care and hope it will be solved soon. However, I thought if someone had faced the same issue earlier and would like to know, how it is solved.

Issue:

I have only USD card with Payoneer and I want to withdraw some amount to my local bank account. I have added by Bank detail which was already approved by Payoneer and is showing in my "Bank Accounts".

Now the problem is when I click on the link "Withdraw" and "To Bank Account", only two option of EUR and GBP is showing whereas USD is not listed there. Without USD card being listed, I am not being able to select my USD card for withdraw.

Please let me know, if anyone from our community have faced similar problem earlier and got solved.

Thank you so much for your kind support & cooperation.

--
Best Regards,
Deepak Adhikary

gorrok

I dont know if you managed to solve this but please help if you did. I have the same problem and support is more silent than rocks. Ive sent tickets in and they never reply.

deepakppd

Hi gorrok,

Yes, my issue is closed. However, don't know should I tell my issue is solved or not.

I receive email answer from payoneer support, informing that since my card is tied up with Airbnb, they have agreement that Airbnb card holder cannot withdraw it to Bank account.

After that, I withdraw the amount from my local ATM. Around 10 usd charge for each transaction.

Thank you.

Deepak.

lmoraless

Hello deepakppd, I am not able to send my USD balance to my local bank account. But I don't find the way to contact support. How did you contact them? is there a form to fill or any email to send a message? thanks in advance for any help!!

Luis

> @deepakppd said:
> Hi gorrok,
>
> Yes, my issue is closed. However, don't know should I tell my issue is solved or not.
>
> I receive email answer from payoneer support, informing that since my card is tied up with Airbnb, they have agreement that Airbnb card holder cannot withdraw it to Bank account.
>
> After that, I withdraw the amount from my local ATM. Around 10 usd charge for each transaction.
>
> Thank you.
>
> Deepak.

lmoraless

> @gorrok said:
> I dont know if you managed to solve this but please help if you did. I have the same problem and support is more silent than rocks. Ive sent tickets in and they never reply.


Dear gorrok, how did you contact support? I couldn't even find a email, form or phone number. Any help is highly appreciated!

Chaubunhtha

Tại sao Payoneer lại không trả lời vậy anh chị không gọi số tổng đài thử xem

lmoraless

I have the same issue as deepakppd. How did you guys contacted support? I don't find the way to do it. Thanks for any help!!

deepakppd

Hi Imoraless,

Sorry for writing you late.

The way I contacted support is as below steps: [I am not able to attach screenshots here, else screenshots would show more clearly, however this steps may help you to contact support]

The process is very cumbersome :(

1. Open www.payoneer.com in your browser
2. Click on Sign In
3. Sign In with your username and password.
4. Click on "Help" menu on top middle right hand side and click on "Support Center"
5. Next window will open with "Payoneer Support Center". Scroll down and click on any of the listed given topics. I tried by clicking "Transactions & Balance".
6. Click on the any sub menu listed under "Transactions & Balance", let's say I click on, "I have an upcoming transaction on my card. When will it be released/charged?"

7. Scroll down. Usually they will provide answer for your chosen question and at bottom it is written as, "Didn't find your answer?" , then click on the button "Contact Us".
[THIS CONTACT US IS WHAT WE NEED AND SEARCHING FOR]

8. Next window will open with "Contact Customer Care". There will be three options, "Send Message", "Live Chat", "Call us"

9. You can either send them message or perform live chat [you need to wait for so long these days] or even call them.

I usually tried for Live Chat most of the time, but these days as we need to wait longer for live chat, I use to send message.
They will generally take up to 5 business days for reply. BUT trust me, they will reply.

Hope this helps.

Thank you.

Deepak.

Chaubunhtha

@Chaubunhtha said:
Tại sao Payoneer lại không trả lời vậy anh > @Chaubunhtha said:
Tại sao Payoneer lại không trả lời vậy anh chị không gọi số tổng đài thử xem

deepakppd

Hi,

When Payoneer changed its license from Wirecard to Payoneer Inc, now I am able to withdraw the fund from my USD card to my local bank account.

Thank you.