Can block account be opened?

My friend didn't have an identity card, and he used his date of birth certificate which was rejected by Payoneer. He went to do a national ID card in Nigeria and you guys didn't accept it. And now you guys blocked his account, how can he be able to access the account?
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Answers
> My friend didn't have an identity card, and he used his date of birth certificate which was rejected by Payoneer. He went to do a national ID card in Nigeria and you guys didn't accept it. And now you guys blocked his account, how can he be able to access the account?
What can we do to get the account reopened?
This is the user id: 37873724
Customer ID: 39659030
my account name & Id card name & bank name is same
Can anyone tell my why it is showing me this message?
My Customer ID: 40042578
P.S I have provided all the authentic information while account creation.
Can anyone tell my why it is showing me this message?
My Customer ID: 40042578
P.S I have provided all the authentic information while account creation.
This seems auto-killing of our business and money. Why do they auto block accounts like this!!
There should be a reasonable review and rational decision before committing such an action on someone's money!
Sincerely,
Nicholas Hankey.
payoneer customer ID 2430012
Thank you for your message @chidu100
As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.
Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.
Payoneer's core obligations are to protect its clients' funds and prevent money laundering.
If the account was blocked, please advise your friend to review emails that were sent after cancellation. There should be information on how to proceed in that specific case.
Thay say that I have another account with the same e-mail address which I cant remember. And as far as I remember I didn't create one. :neutral:
How can I solve this and get an account
Please help
> Thank you for your message @chidu100
>
> As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.
>
> Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.
>
> Payoneer's core obligations are to protect its clients' funds and prevent money laundering.
>
> If the account was blocked, please advise your friend to review emails that were sent after cancellation. There should be information on how to proceed in that specific case.
but I did not get any email from the Payoneer team even though I sent them mails for inquiry but got no response whatsoever...