Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Why was my account blocked?

chidu100
chidu100 Member Posts: 4
Good day, Payoneer. I opened an account with you guys, and the account has been active for a month now but I tried to log in yesterday It was telling me that my account was blocked. What did I do wrong to deserve that? Please I need a response, and I have provided the whole necessary documents, what more do you people want. Please help me check the problem with my account. I have tried contacting your live support, no answer. I even went to social media they directed me back to live support. Please help me. My id is 37904904. Thank you.

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @chidu100 At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. In a recent review of your account, we noticed that some of your activity has gone against our Terms and Conditions.
    As a regulated financial services business, we are required to stop offering our services in these circumstances, therefore you cannot use our services anymore.
    We advise that you do not send any additional payments to your account, as they will be declined.

This discussion has been closed.