Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

How long do a customer need to wait to receive a reply from Payoneer support?

ibrahim_hassan Member Posts: 1
Hey Guys,

I am running into a frustrating situation where the ATM didn't dispense cache but the money was deducted from my account.

I had been trying to contact the Payoneer team since the start of the week and even sent my ticket on weekend. But I didn't receive any reply to my ticket from them, how long do usually have to wait to have them reply back to us?!

Also, did anyone run into that problem when the ATM deducted the money but didn't dispense the cache and actually got their money back?


  • Skar12
    Skar12 Member Posts: 1
    Same think happened to me and I sent an email to support; but nobody answered. Were you able to solve your problem?