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"Balance Blocked" within 1st week of account creation/verification.

usman1992
usman1992 Member Posts: 2 ✭
in Ask The Community
Its been just a week now I started using this service. I've submitted all the required documents and my account was authorized and I can request payments.

Two transactions pending at the moment and when I logged into my account today, I found lot of options are missing and my "Balance is Blocked". I haven't received any email from Payoneer about this action.

I'm more than happy to provide additional documents for verification but highly appreciate if you guys just give me an idea of how long this process would take so I can ask the clients to hold the next payments. Just an idea like 2 weeks or 4 weeks etc.

Keen to hear from you guys

Cheers,
Ali

Comments

  • usman1992
    usman1992 Member Posts: 2 ✭
    @Team, Is there a way of transaction reversal to client's account? Client has already approved my Payment request and the transaction is on pending state.

    Thanks in advance
  • LBA
    LBA Member Posts: 5 ✭
    I'm having the same 'balance blocked' issue... please tell me, were you able to resolve the problem?
  • mariamulod
    mariamulod Member Posts: 2 ✭
    good day sir, please i wish to know why my friend's account with ID number 3113283 and transaction ID 199251099 of a beneficiary AFTK Networks ltd with a payment description Re v 9.6.2020 cancelled and account blocked. he was the person that recommended me to payoneer. he cant access the chatroom. he had three pending transactions on his Wiredcard bank germany account and not credited o his payoneer account for weeks before it was cancelled and account blocked. how can he resolve it
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @usman1992. We can see that your account is currently being internally reviewed. We apologize for any inconvenience. Please contact our Customer Support department via the link or sending a private message via Facebook/Twitter for more information.

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @LBA. Please note that your account is an account that relies on the card, you never activated the USD card. If you want to receive payments in USD, we recommend you to please contact our Customer Support department via the link or sending a private message via Facebook/Twitter. They will be able to assist you further with your case.

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