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Not having live call and chat support

ahsanusman Member Posts: 1
I have used the live call of Payoneer but this week as I opened the support page so it's not showing the live call and live chat options and even I called the Payoneer directly I already have the number but after entering the customer id they say something like this that it's maybe not available for your account something like that. Can you please tell me why it's happening?