Allow us to continue receiving payments via the card until a new one is activated

DoolyDooly Member Posts: 19 ✭✭
edited June 30 in Ask The Community
Hello,

Like some other users, the Payoneer card is the only available method for me to withdraw payments as I can't add my bank account to my Payoneer account.

I understand that Payoneer are working to issue new cards from another provider, but in the meantime please allow users to continue withdrawing new payments via the current card. New received payments should be added to the virtual balance by default, and then the user can either withdraw them to their bank or transfer funds as needed to the card.

Even when new cards are issued, mail delivery can take more than a month in some countries under normal circumstances, and with the current Covid-19 measures, it can take even longer. So, please allow us to continue withdrawing new payments using the current card until a new one is received and activated.

And also please consider adding other withdrawal options, like withdrawing funds to our own bank debit card (Visa or MC).
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Comments

  • MeijiMeiji Member Posts: 22 ✭✭

    +1 for this.

    Payoneer could give an option (as a long term solution, too) for end users to choose how they want to use their virtual account balance. In this system,

    All incoming money will go to the account balance.
    Users can choose to move that balance to their card or withdraw via a bank account.

  • b345b345 Member Posts: 19 ✭✭
    I am also interested in this. Please allow us to use the cards to receive payments until you find a new provider, @Leonid_Payoneer.
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭
    We need emergency access to funds, i dont want to use my children for empathy but if i cant withdraw by atm them by family cant eat for 5 days unless i beg and borrows food. The only bank I have is payoneer.
  • bubadubabubaduba Member Posts: 19 ✭✭
    @Leonid_Payoneer can we get more clarity on WHEN we can expect to have a new card issuer? Will it take weeks or months?

    Thanks a lot for the way you handle the whole situation!
  • MohMortMohMort Member Posts: 24 ✭✭

    +1 for this, I've no local bank account to withdraw to, and the process here is painful and requires alot of money to even open an account!

  • jjnetworks3jjnetworks3 Member Posts: 7
    +1
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭
    Imagine headline:
    "Payonner bars customers from withdrawings funds by atm"

    It seems dubious and dodgy, because thats exactly what it is
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭
    Why arent any of the moderators responding here at this crucial time?
  • badbadgerbadbadger Member Posts: 28 ✭✭

    +1 if anyway possible!

  • abdelrahmanmabdelrahmanm Member Posts: 59 ✭✭
    edited June 30

    +1

    I think it's wiser to not disable receiving payments to the cards until new ones have been sent & activated per user. Having to withdraw (for the last time) before total disruption isn't reassuring. Especially with no time frame for new cards to be issued, or guarantees to work in all countries like the ones issued by Wirecard.

    The old cards need to work as usual until Payoneer has made all the required preparations to migrate without causing service interruptions for those with no bank withdrawal option available.

    I'd prefer a statement along the lines of "everything is back to normal, we'll be replacing wirecard in the near future, there won't be any service interruptions to how your old card works.

  • tarek_magdy48tarek_magdy48 Member Posts: 19 ✭✭

    +1 we really need this please

  • emilmatei_roemilmatei_ro Member Posts: 28 ✭✭
    totally need this, without it Payoneer is not better than WorldFirst, TransferWise, and many other services!
  • mrgoldeneyemrgoldeneye Member Posts: 5
    Yes, please. I can't use my money in any way. I need a new debit card ASAP or the chance to use my balance in my old cards. I escaped the freeze for a couple of hours, got paid on the 26th in the afternoon and then on the 29th, but I can't use the money and withdrawing to a bank account is not an option for me.
  • RocioPayoRocioPayo Member Posts: 4
    Yes please! I can't use bank account too, I Only use the card! Also, please if any of you or Payoneer can answer this:
    Will we be able to withdraw the balance that is on the CARD right now, on ATM's after 6th of July and in the following months with our present card?
  • abdelrahmanmabdelrahmanm Member Posts: 59 ✭✭
    edited July 1

    @RocioPayo said:
    Yes please! I can't use bank account too, I Only use the card! Also, please if any of you or Payoneer can answer this:
    Will we be able to withdraw the balance that is on the CARD right now, on ATM's after 6th of July and in the following months with our present card?

    Current card balance can be withdrawn from ATMs at this moment, and will be available for bank withdrawal on the 6th of June, with no option to load additional balance on it.

    I assume the cards will remain active until Payoneer makes an announcement regarding their plans for the future. Even then, it is unlikely the card will be deactivated.

    Hopefully there's still chance to migrate the old cards from Wirecard without service interruption.

  • abdelrahmanmabdelrahmanm Member Posts: 59 ✭✭
  • UllielUlliel Member Posts: 7
    From what I understood, the Payoneer card should be working now as usual.
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭
    why does payoneer think its a good idea to disallow usage of payoneer cards even though wirecard and fca said its not ok.

    before they said money is safe, now they say wont let us use card to keep money safe. doesnt that mean one of the statements is a lie?
  • emilmatei_roemilmatei_ro Member Posts: 28 ✭✭
    @Leonid_Payoneer I need to use the card for the funds, can't use the service without it
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭
    Dont expect mods to reply, they messed up, they are the only company barring people from using their bank balance for cards among the companies that used wirecard
  • DoolyDooly Member Posts: 19 ✭✭
    @nobodycaresaboutus - Take it easy there! I know how stressful this is, and hopefully Payoneer will see that and re-enable the option to withdraw new payments through the card. I don't know if any of their reps has seen this thread, but I hope the message has reached them!
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭
    @op I hope so, a lot of people including myself whose only bank is payoneer and needs emergency access to funds, i can only withdraw by bank. i am in the process of forwarding my circumstances with evidence to the BBC. I hope BBC will do a piece about payoneer despite wirecard issues being resolved
  • ImnotarobotImnotarobot Member Posts: 22 ✭✭
    I agree. As I said in another thread, people need the option of transferring money from balance to an old card. Not everyone has the opportunity to withdraw funds to a bank account. We can’t wait until Payoneer finds a new partner and until the cards reach customers. It will take a lot of time.
  • b345b345 Member Posts: 19 ✭✭
    @Leonid_Payoneer There is a very large number of Payoneer customers which depend on the card. Those people have $0 balance on the card and they have payments waiting to be received. They need to be able to use the card to pay for bills, groceries, rent. Please do not ignore those people. Please forward this message to management and kindly ask them to allow people to receive payments to their cards while you take the time to find another card provider.
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭

    Here are some complaints from other users on here which I compiled. I am pretty sure payoneer wont care:

    mrgoldeneye Member Posts: 4 ✭
    June 27
    This is really vexing! I'm from Argentina and transferring to my local bank account without using the card is not only expensive but they ask you for paperwork that you don't have (I get my money from Amazon KDP, and my book listing and balances are not enough for them so I end up not getting my money). The debit card was a solution and I hope they'll reactivate mine or provide another one ASAP (not counting the delay shipping to my country takes, more than usual with COVID).

    I use my Payoneer debit card FOR A LIVING! Please, I hope this is solved really quick.

    jjnetworks3jjnetworks3 Member Posts: 6 ✭
    June 27

    And who only have 45 USD in balance? How withdraw?

    Ok, is only a bit of money, but in my country this represent one week of food, also i have dedicated server to pay, and now have no card to do that.

    Will post more as a find...

  • abdelrahmanmabdelrahmanm Member Posts: 59 ✭✭
    edited July 1

    One step at a time, i hope we will get some relief concerning card functions as we were able to use frozen funds. I don't think they're procrastinating the matter, but they can't move fast enough to mitigate this card issue.

    • Finding new issuer would take days to 1 week.
    • Issuing new cards for all usrs: 1-3 weeks.
    • (personal) waiting to fund the account for expedited shipping: 2-4 weeks.
    • Shipping: 4 days.

    We can't wait that long, not when there's already a usable card, you just have to change the issuer somehow without halting the service.

  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭

    More posts of people who are complaining about card I compiled:

    sarojsthasarojstha Member Posts: 8 ✭
    June 29

    But when, will they be able to solve this case with in this week? Or at least provide virtual debit card?

    webdeveloper Member Posts: 10 ✭✭
    June 30
    Tried 'PrivatBank' ATM in Ukraine, 5 AM, no luck it does not work.
    Tried to pay a domain name, does not work either.

    Other Ukrainian users report ATM does not work for them.

    serjhermanserjherman Member Posts: 17 ✭✭
    June 30

    Not working for me either. I’m risking getting shanked here at night, and Payoneer is toying with me like that. 😑  

    Imnotarobot Member Posts: 8 ✭
    June 30

    Are you kidding us?
    I just received a payment and I don't have money on the card. I need to withdraw this money. How long should I wait for a new card? Month? Two?

  • MasevaforumMasevaforum Member Posts: 19 ✭✭
    Someone must say how long we will be waiting for our new cards. I don't transfer my money to some bank, which means I only have the card.
    Please react !
  • badbadgerbadbadger Member Posts: 28 ✭✭

    Knowing an approximate date of when we could expect a new card is the least payoneer can do... I understand that this situation isn't easy for anyone, but business isn't the same as livelihood...

  • EVANGELISTEVANGELIST Member Posts: 1
    Some of us are not helped in any way! We are under Lock-down due to COVID-19, the LOCK-DOWN in our countries found us in foreign countries! We can't go back to our countries in which we have the local Bank Accounts, because the boarders are closed! The only way we are surviving is by using the Payoneer prepaid Master Cards! Now, if Payoneer Account doesn't reload them but only puts the money on the Payoneer Account rather than the prepaid card, we are doomed! So I ask the management to reconsider, because people like me who are affected by the LOCK-DOWN are many! Am from Uganda in East Africa, currently in Kenya which's the neighboring country, but the boarders are closed!
  • utongn85utongn85 Member Posts: 4
    Payoneer published a blog and claim they did it out of transparency. But there is not transparency about when new cards will be issued or why its unsafe to use existing cards.
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭

    @badbadger said:
    Knowing an approximate date of when we could expect a new card is the least payoneer can do... I understand that this situation isn't easy for anyone, but business isn't the same as livelihood...

    Maybe the FCA should investigate payoneer?

  • utongn85utongn85 Member Posts: 4
    If I cant withdraw funds today with the prepaid card then I cant each today. I only got a few bucks and thats all I got, and its all stored in Payoneer.
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭

    @utongn85 said:
    If I cant withdraw funds today with the prepaid card then I cant each today. I only got a few bucks and thats all I got, and its all stored in Payoneer.

    I am in a similiar position.

    My hmrc payments are in payoneer and I cant wait 5 days to transfer to another bank i dont have

    I was happy when they announced wirecard issue was fixed but humiliated when my card failed trying to pay for groceries, another person was kind enough to pay my groceries for me and i was struck with emotion and tears. But payoneers inept heavy handed approach is harsh.

    faith in humanity lost because of payoneer regained by strangers

  • utongn85utongn85 Member Posts: 4
    If I cant withdraw funds today with the prepaid card then I cant each today. I only got a few bucks and thats all I got, and its all stored in Payoneer.> @EVANGELIST said:
    > Some of us are not helped in any way! We are under Lock-down due to COVID-19, the LOCK-DOWN in our countries found us in foreign countries! We can't go back to our countries in which we have the local Bank Accounts, because the boarders are closed! The only way we are surviving is by using the Payoneer prepaid Master Cards! Now, if Payoneer Account doesn't reload them but only puts the money on the Payoneer Account rather than the prepaid card, we are doomed! So I ask the management to reconsider, because people like me who are affected by the LOCK-DOWN are many! Am from Uganda in East Africa, currently in Kenya which's the neighboring country, but the boarders are closed!

    Payoneer will make us starve and kill us off before coronavirus does. How do they not know that thousands on destitute people rely on them and their cards NOT BANKS !
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭

    More complaints I found on this forum about payoneers decision NOT to allow bank balance to be used for card:


    b345 Member Posts: 9 ✭
    June 30
    @Leonid_Payoneer
    Now, your decision NOT to allow us to use the cards (meaning to transfer new funds received into accounts directly into the card like normal) is contrary to what FCA has tried to achieve.

    We, the Payoneer users are NOT willing to wait for weeks until you find a new card provider. We want to be able to use our cards with existing funds and NEW funds as soon as the FCA freeze removal is implemented, which is supposed to be 24 hours or less.

    WHEN you find a new card provider, only then you can disable the full functionality of old cards.

    Until then, people need to use their existing cards and be able to receive funds onto them.


    cobiluna Member Posts: 2 ✭
    June 30
    I got the email from Payoneer saying I could use it , therefore I went again and tried again my card on an ATM in Germany, and it did not work, I was not able to withdraw anything.


    bluelagoon Member Posts: 1 ✭
    9:23AM
    Hey, created an account just to address payoneer that I personally and probably many other people need a way to keep using our cards, at least for now. The money on my virtual balance does nothing for me as i cannot pay my bills or purchase food as I have no way to withdraw my funds from a bank.

  • hbfmbuyerhbfmbuyer Member Posts: 1
    Lets trust in Payoneer. I already received a new payment and could transfer that to my bank account.
    Yesterday I also could use my card to buy online.

    Things have been fixing.
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭

    @hbfmbuyer said:
    Lets trust in Payoneer. I already received a new payment and could transfer that to my bank account.
    Yesterday I also could use my card to buy online.

    Things have been fixing.

    The money was on your card from before 27th june, thats why you could buy online. Is it correct?

  • hruwiwshruwiws Member Posts: 12 ✭✭
    Why did my new payment not go to my card, didnt wirecard say it is safe and fca say it is safe?

    I was supposd to use these funds to pay my bills, now card doesnt work.

    Put my money onto card please, anyone can help with this?
  • hruwiwshruwiws Member Posts: 12 ✭✭
    Why did my new payment not go to my card, didnt wirecard say it is safe and fca say it is safe?

    I was supposd to use these funds to pay my bills, now card doesnt work.

    Put my money onto card please, anyone can help with this?
  • hruwiwshruwiws Member Posts: 12 ✭✭
    > @hbfmbuyer said:
    > Lets trust in Payoneer. I already received a new payment and could transfer that to my bank account.
    > Yesterday I also could use my card to buy online.
    >
    > Things have been fixing.
    >
    >

    well your one of lucky ones, i still cant use my card, it says all my money is in bank balance
  • utongn85utongn85 Member Posts: 4
    Payoneer is probably trying to keep the money for longer and trying to accrue as much interest as possible. its a normal practice, so they made up soe BS about why the cards are unsafe and unusable
  • badbadgerbadbadger Member Posts: 28 ✭✭

    @hbfmbuyer said:
    Lets trust in Payoneer. I already received a new payment and could transfer that to my bank account.
    Yesterday I also could use my card to buy online.

    Things have been fixing.

    Well that's the point, people here do not have alternative bank accounts where they can move their payments to!

  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭

    The unbanked like myself and plenty of other people who posted on here cant get bank accounts due to poor credit or monthly fees.

    So for many payoneer or pocket or one of these other prepaid card bank providers are their only banks they have.

  • Gennady123Gennady123 Member Posts: 10 ✭✭
    In my opinion, loading funds onto existing Wirecard cards should be allowed, but only manually on user's request (via app/website). In this way those who absolutely needs prepaid card will be able to use it while others will not need to risk. Because I understand how important card is for many people but I personally do not trust in Wirecard Solutions for now.
  • hruwiwshruwiws Member Posts: 12 ✭✭
    edited July 1
    > @Gennady123 said:
    > In my opinion, loading funds onto existing Wirecard cards should be allowed, but only manually on user's request (via app/website). In this way those who absolutely needs prepaid card will be able to use it while others will not need to risk. Because I understand how important card is for many people but I personally do not trust in Wirecard Solutions for now.

    I do not understand why payoneer does not do what OP suggested, allow us the option of moving the funds from bank to the card. This why we can have more control
  • nobodycaresaboutusnobodycaresaboutus Member Posts: 71 ✭✭

    We should have the option of loading the card and taking risk with wirecard, but payoneer told us so many times that theres no risk and funds are safe

  • emilmatei_roemilmatei_ro Member Posts: 28 ✭✭

    @hruwiws said:

    @Gennady123 said:
    In my opinion, loading funds onto existing Wirecard cards should be allowed, but only manually on user's request (via app/website). In this way those who absolutely needs prepaid card will be able to use it while others will not need to risk. Because I understand how important card is for many people but I personally do not trust in Wirecard Solutions for now.

    I do not understand why payoneer does not do what OP suggested, allow us the option of moving the funds from bank to the card. This why we can have more control

    this option is better than nothing.

  • Roger_MarquezRoger_Marquez Member Posts: 7
    People, I am in the same boat as you. I am a freelancer and need the card, period.

    But, I understand this doesn´t depend on Payoneer.

    Payoneer is NOT the use who issue the cards.

    I don´t even know how they were able to let us access the funds on the cards and to continue to use it in the first place when, the company that owns the card issuer filed for insolvancy.
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