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Can't renew/order a Prepaid Card

y0ks Member Posts: 2
I have received a $50 payment today (from and wanted to renew my expired card, however the option to order a new card has not became "automatically available" as mentioned in the automated replies from the Payoneer Support team.

"The option to order the card will become automatically available on your online Payoneer account once you have received at least $30 (or the USD equivalent) in payments, not including in-network payments (Make a Payment) and payments from e-wallets such as Paypal or Skrill."

I would like to know how should I proceed with ordering/renewing a Payoneer Card. Thanks a lot!