Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Balance Blocked

Freelancerhere1
Freelancerhere1 Member Posts: 3 ✭
in Ask The Community
Hi, when I log to my payonner account I find expression " Balance Bocked " I want resolve that probleme.

Comments

  • mariamulod
    mariamulod Member Posts: 2 ✭
    good day sir, please i wish to know why my friend's account with ID number 3113283 and transaction ID 199251099 of a beneficiary AFTK Networks ltd with a payment description Re v 9.6.2020 cancelled and account blocked. he was the person that recommended me to payoneer. he cant access the chatroom. he had three pending transactions on his Wiredcard bank germany account and not credited o his payoneer account for weeks before it was cancelled and account blocked. how can he resolve it
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @Freelancerhere1. Your account is a card account, your card is expired since 2018. You need to order a new card, we recommend you to please contact our Customer Support department via the link or sending a private message via Facebook/Twitter. They will be able to assist you further with your account.

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @mariamulod. For security reasons, we can't provide information about an account that doesn't belong to you. Advise your friend to please contact our Customer Support department via the link or sending a private message via Facebook/Twitter. They will be able to assist you further with his matter.

Categories