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I have not received my funds yet on my local bank account

wilviper
wilviper Member Posts: 21 ✭✭
in Ask The Community

Please it has been more than 5 days and I have not receive the money on my bank account . Why is taking so long . I have withdraw money before And I usually receive the next business day . So what is going on!

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @wilviper. We are sorry to hear that the payment is yet to reach the destination bank account. Please follow these instructions:
    1 - Log in to your Payoneer account
    2 - Click on the "Activity" tab to view our recent payments
    3 - Locate the relevant payment and click the "paper" icon
    4 - Click "Download Statement"
    5 - Review the Transfer Confirmation and verify that your bank details are correct
    6 - Print the Transfer Confirmation statement and bring it to your bank

    Your bank may be able to use the Transfer Confirmation to locate the delayed payment. If you find that your bank details are incorrect or the Transfer Confirmation does not resolve the issue at your bank, please contact our Customer Support.

  • wilviper
    wilviper Member Posts: 21 ✭✭

    My bank said that they have not receive anything from your side . I use to withdraw always the same bank account and now this happen. My bank details are correct . There is something going on with you destination provider that makes the payment in colombia

  • aleeza04
    aleeza04 Member Posts: 14 ✭✭

    I'm facing the same issue. I transferred my money from payoneer to my local bank account on 29 june and recieved a confirmation email and today its 7th of july and i haven't received money in my bank account @LauraPayoneer

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