Why document not verified even after 1 month?

asifulhaque

My customer Id: 38197805

I have submitted both Global payment service questionnaire on 5th June, 2020 and Smart National Identity Card picture on 4th June, 2020 but after over a month it is still showing 'submitted' only, not approved. I have checked my mail and spam folder and I haven't received any mail for further information submission or any about any issues with the documents.

Are those documents approved? If not; when can I expect them to be approved? Do I need to do anything else? I am so confused.

Thank you.

LauraPayoneer

Hi there. Your account is active and ready to start receiving payments.

Any documents you submitted will only go into review once there is activity on the account.