Why document not verified even after 1 month?

asifulhaqueasifulhaque Member Posts: 1
edited July 5 in Ask The Community
My customer Id: 38197805

I have submitted both Global payment service questionnaire on 5th June, 2020 and Smart National Identity Card picture on 4th June, 2020 but after over a month it is still showing 'submitted' only, not approved. I have checked my mail and spam folder and I haven't received any mail for further information submission or any about any issues with the documents.

Are those documents approved? If not; when can I expect them to be approved? Do I need to do anything else? I am so confused.

Thank you.

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